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Napoleon BIP 500 - User Manual

Napoleon BIP 500
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WARNING
Do not try to light this appliance without
reading the “LIGHTING” instrucons secon of
this manual.
Do not store or use gasoline or other am
mable
liquids or vapors in the vicinity of this or any
other appliance. An L.P. cylinder not connect
ed
for use must not be stored in the vicinity of
this or any other appliance. If the informaon
in these instrucons is not followed exactly, a
re or explosion may result, causing property
damage, personal injury or death.
DANGER
IF YOU SMELL GAS:
• Shut o gas to the appliance.
• Exnguish any open ame.
• Open lid.
• If odor connues, keep away from the
appliance and immediately call your gas
supplier or re department.
APPLY SERIAL NUMBER LABEL FROM CARTON
Serial No.
XXXXXX000000
MODEL NO.
BIP 500
This gas grill must be used only outdoors in a well-venlated space and must not be used inside a
building, garage, screened-in porch, gazebo or any other enclosed area.
WARNING! CABINET FRAME, CABINET AND COUNTER TOP MUST BE MADE FROM NON-COMBUSTIBLE MATERIAL.




Noce to Installer: Leave these instrucons with the grill owner for future reference.
Adults and especially children should be alerted to the hazards of high surface temperatures.
Young children should be supervised near the gas grill.

Questions and Answers

  • S
    Steve EvansAug 14, 2025
    Why does my Napoleon BIP 500 have excessive flare-ups and uneven heat?
    • C
      Christopher GarciaAug 14, 2025
      Excessive flare-ups and uneven heat in your Napoleon Grill can be due to several reasons. Ensure sear plates are installed correctly with the holes towards the front and the slots on the bottom. Improper preheating can also cause this issue, so preheat the grill with both main burners on high for 10 to 15 minutes. Lastly, excessive grease and ash build-up on the sear plates and in the drip pan can contribute to the problem. Clean these components regularly, and do not line the pan with aluminum foil.
  • R
    Randall FloresAug 18, 2025
    Why is the heat low on my Napoleon Grill when the valve is on high?
    • B
      Bruce ChaneyAug 18, 2025
      Low heat or flame on your Napoleon Grill when the valve is turned to high can be due to a few reasons. For propane grills, ensure the lighting procedure is followed carefully, with all gas grill valves in the off position when the tank valve is turned on, and turn the tank on slowly to allow pressure to equalize. For natural gas grills, the supply line might be undersized, requiring a pipe sized according to installation code. For both types, improper preheating can be a factor, so preheat the grill with both main burners on high for 10 to 15 minutes.
  • T
    trujillothomasAug 21, 2025
    What to do if my Napoleon Grill burner output is too low on the high setting?
    • C
      Christopher PachecoAug 21, 2025
      If your Napoleon Grill's burner output is too low on the "high" setting, accompanied by a rumbling noise and fluttering blue flame, it could be due to several factors: a lack of gas, a pinched supply hose, a dirty or clogged orifice, spider webs or other material in the venturi tube, or a propane regulator in a "low flow" state. Check the gas level in the propane cylinder, reposition the supply hose if necessary, clean the burner orifice and venturi tube. Also, ensure the lighting procedure is followed carefully: all gas grill valves must be off when the tank valve is turned on, and the tank should be turned on slowly to allow pressure to equalize.
  • S
    Stephanie StricklandAug 25, 2025
    Why does the 'paint' appear to be peeling inside the lid of my Napoleon BIP 500 Grill?
    • A
      Austin TorresAug 25, 2025
      The peeling appearance inside the lid or hood of your Napoleon Grill is not a defect. The finish is porcelain and will not peel. The peeling is caused by hardened grease, which dries into paint-like shards that flake off. Regular cleaning will prevent this.
  • R
    rodriguezcurtisAug 28, 2025
    What to do if the infrared burner on my Napoleon BIP 500 Grill flashes back?
    • R
      Robert NewtonAug 28, 2025
      If the infrared burner on your Napoleon Grill flashes back (makes a loud "whoosh" sound, followed by a continuous blow-torch type sound and grows dim), turn the burner off and allow it to cool for at least two minutes. Relight the burner and burn on high for at least five minutes or until the ceramic tiles are evenly glowing red. Ensure that no more than 75% of the grill surface is covered by objects or accessories. If the issue persists, turn the burner off, allow it to cool, and inspect it closely for cracks.
  • A
    Aaron NewmanAug 31, 2025
    Why do my Napoleon BIP 500 Grill burners have a yellow flame and smell like gas?
    • M
      mchambersAug 31, 2025
      If your Napoleon Grill burners burn with a yellow flame and smell like gas, it could be due to a possible spider web or other debris, or an improper air shutter adjustment. Thoroughly clean the burner by removing it. Opening the air shutter slightly might also help.
  • H
    hortonjenniferSep 3, 2025
    Why do the flames lift away from the burner on my Napoleon BIP 500 Grill?
    • J
      Jaime MillsSep 3, 2025
      If the flames lift away from the burner on your Napoleon Grill, accompanied by the smell of gas, and possibly difficulties in lighting, it is likely due to an improper air shutter adjustment. Close the air shutter slightly.
  • J
    Julie MartinezSep 6, 2025
    What to do if the pilot light won't light on my Napoleon BIP 500 Grill?
    • I
      ievansSep 7, 2025
      If the pilot light on your Napoleon Grill will not light, after turning the pilot knob to high, wait approximately 20-30 seconds for air to purge the gas supply line while pressing the igniter. Ensure the propane cylinder is full. During initial set-up or after the tank has been refilled, it is best to light one of the tube burners before lighting the pilot burner to help the gas reach the valves on the manifold more quickly. Also, check for and clean any obstruction in the pilot orifice, replace the lead wire if necessary, and clean the pilot electrode.
  • S
    Sean WilliamsSep 10, 2025
    What causes Napoleon BIP 500 Grill burners to not cross light each other?
    • D
      Dale HarrisSep 10, 2025
      If the burners on your Napoleon Grill will not cross light each other, it is likely due to dirty or corroded cross light brackets. Clean or replace them as required.

Summary

General Safety and Operation

Outdoor Use and Ventilation

Grill must be used outdoors in a well-ventilated space, not enclosed areas.

Gas Leak and Fire Safety

Dangers of gas leaks, fire, and flammable liquids; actions to take.

Child Safety and Cabinet Requirements

Awareness of high temperatures and non-combustible cabinet needs; child supervision.

Napoleon Gas Grill Limited Lifetime Warranty

Warranty Coverage Details

Details coverage for various grill components and timeframes for replacement parts.

Warranty Conditions and Limitations

Outlines conditions for warranty validity, exclusions, and responsibilities.

Safe Operating Practices

General Operating and Gas Management

Covers assembly, outdoor use, clearance, gas handling, cylinder storage, and ventilation.

Cooking and Burner Operation

Instructions for preheating, cooking with lid open/closed, and burner usage.

General Information and Compliance

Regulatory Compliance and Proposition 65

Certification, standards, and California health information.

Propane Cylinder Specifications and Gas Hook-Up

Requirements for cylinders, regulators, and installation guidelines.

Built-in Cylinder Enclosure Requirements

Ventilation and Clearance Specifications

Detailed specifications for ventilation and clearances for built-in propane cylinder enclosures.

Leak Testing Instructions

Leak Test Procedure and Safety

Step-by-step guide for testing gas leaks using soap and water, avoiding open flames.

Lighting Instructions

Burner Lighting Procedures

Steps for lighting main, rear, and side burners, including troubleshooting.

Cooking Instructions

Cooking Methods and Rotisserie Use

Explains direct, indirect, rear burner, and rotisserie cooking for various foods.

Cleaning Instructions

Component Cleaning Procedures

Instructions for cleaning grids, warming rack, control panel, interior, drip pan, and exterior surfaces.

Maintenance Instructions

Annual Servicing and Air Shutter Adjustment

Recommends annual servicing and details on adjusting air shutters for optimal flame.

Component Care and Maintenance

Burner Care and Hose Inspection

Cleaning burners, preventing spiders, and checking regulator hoses.

Aluminum Casting Care

Cleaning and refinishing procedures for aluminum casting surfaces.

Troubleshooting Guide

Burner Flame and Ignition Issues

Diagnosing low heat, flare-ups, yellow flames, lighting problems, and cross-lighting.

Operational and Component Problems

Addresses humming regulators, peeling paint appearance, and other minor issues.

Infrared Burner and Pilot Light Troubleshooting

Diagnosing Infrared and Pilot Failures

Troubleshooting infrared burner flashback and pilot light failures.

Ordering Replacement Parts

Contacting Customer Care and Warranty Claims

Process for obtaining replacement parts and making warranty claims, contact details.

Getting Started and Assembly

Assembly Preparation and Tools

Unpacking, checking parts, protecting surfaces, removing coatings, and listing required tools.

Built-In Unit Opening Dimensions

BIP500 and Side Burner Openings

Provides specific W, D, H dimensions for built-in unit and side burner openings.

Ventilation and Installation Notes

Details ventilation requirements and GFI outlet recommendations for built-in installations.

Built-In Accessory Opening Dimensions

Door and Drawer Opening Sizes

Lists opening dimensions for various types of built-in doors and drawers.

More Built-In Accessory Opening Dimensions

Triple Drawer and Side Burner Openings

Provides opening dimensions for triple drawers and side burner units.

Built-In Accessory Installation

Drawer and Door Installation Procedures

Instructions for installing built-in drawers and doors, including frame centering and fastening.

BIP500 Built-In Installation Instructions

Mounting Brackets and Final Connection

Steps for attaching brackets, lowering the grill, connecting supply line, and leak testing.

Rotisserie Kit Assembly Instructions

Component Assembly Guide

Visual guide showing how to assemble rotisserie kit components, including stop bushing placement.

Parts List - Main Components

Main Grill Components

Lists parts for the main grill body, lid, burners, and controls.

Parts List - Hardware and Accessories

Hardware and Accessories

Lists miscellaneous hardware, accessories, and special parts like rotisserie kit and griddle.

Accessories & Parts Order Form

Order Information Fields

Fields for contact, shipping, payment, and part details for ordering.

Napoleon BIP 500 Specifications

General IconGeneral
BrandNapoleon
ModelBIP 500
CategoryGrill
LanguageEnglish

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