To Next PageTo Next PageHow to fix Napoleon Grill burners not cross lighting?
If the burners on your Napoleon Grill will not cross light each other, it's likely due to dirty or corroded cross light brackets. Clean or replace them as required.
Why do the burners on my Napoleon PRO 500 burn with a yellow flame and smell of gas?
If the burners on your Napoleon Grill burn with a yellow flame and you smell gas, there might be a spider web or other debris in the burner. Thoroughly clean the burner by removing it, following the general maintenance instructions.
Why won't the rear and side burners on my Napoleon Grill light with the igniter?
If the rear and side burners of your Napoleon Grill won't light with the igniter but will light with a match, replace the battery with a heavy-duty premium battery. Also, check that the electrode wire is firmly pushed onto the terminal on the back of the igniter and that the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals. This issue can be caused by a dead or incorrectly installed battery, or loose electrode wire or switch terminal wires.
Why do illumination and side/rear burner ignition not work on my Napoleon PRO 500 Grill?
Check the power outage in your area. Ensure the grill is connected between the wall and the power bar of the grill. Ensure the red indicator is ON in the control box. Check if the fuse on the wire in the cabinet is broken or not. This issue is caused by the electric power outage or grill not receiving electric power.
Why does the 'paint' appear to be peeling inside my Napoleon PRO 500 lid?
The 'paint' appearing to peel inside your Napoleon Grill lid is not a defect. The finish on the lid and hood is porcelain and will not peel. The peeling is caused by hardened grease, which dries into paint-like shards that flake off. Regular cleaning will prevent this.
Why is the inside of my Napoleon PRO 500 Grill lid peeling?
The 'paint' peeling inside your Napoleon Grill lid or hood is not a defect. The finish is porcelain and won't peel. The peeling is hardened grease that has dried into paint-like shards. Regular cleaning will prevent this.
Why are the lights blinking on my Napoleon Grill?
If the knob and switch lights on your Napoleon Grill blink eight times with 0.5-second intervals and then turn off, the batteries are low. Replace the batteries.
Why is the Napoleon PRO 500 Grill burner output on 'high' too low?
If the burner output on 'high' is too low, accompanied by rumbling noises and a full ring blue flame at the burner surface, it could be due to several reasons. Check the gas level in your propane cylinder. Ensure the supply hose isn't pinched. The burner orifice might be dirty or clogged, or there could be spider webs or other material in the venturi tube. Clean the burner orifice and clear out the venturi tube to resolve this.
Why do the knob and switch lights on my Napoleon Grill blink eight times and then turn off?
Replace the batteries. The problem is caused by low batteries.
Why won't the side/rear burners on my Napoleon PRO 500 Grill light with the igniter?
If the rear and side burners of your Napoleon Grill will not light with the igniter, but will light with a match, it could be due to a dead or incorrectly installed battery, or loose electrode wire or switch terminal wires. Replace the battery with a heavy-duty premium battery. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter and that the lead wires from the module to the ignition switch are firmly pushed onto their respective terminals.
Details Napoleon's warranty for gas grill components, covering materials and workmanship.
Outlines terms and restrictions for Napoleon's product warranty, excluding misuse and neglect.
Provides detailed specifications and safety warnings for propane cylinders used with the grill.
Explains how to safely connect the gas supply, including propane and natural gas.
Explains how to adjust combustion air for optimal burner flame and performance.
Provides step-by-step instructions for adjusting the air shutter for proper flame color.
Details warranty coverage, claim process, and parts not covered by warranty.
Details Napoleon's warranty for gas grill components, covering materials and workmanship.
Outlines terms and restrictions for Napoleon's product warranty, excluding misuse and neglect.
Provides detailed specifications and safety warnings for propane cylinders used with the grill.
Explains how to safely connect the gas supply, including propane and natural gas.
Explains how to adjust combustion air for optimal burner flame and performance.
Provides step-by-step instructions for adjusting the air shutter for proper flame color.
Details warranty coverage, claim process, and parts not covered by warranty.
General| Main Burners | 4 |
|---|---|
| Side Burner | Yes |
| Infrared Rear Burner | Yes |
| Rotisserie Kit | Included |
| Material | Stainless Steel |
| Grill Grates | Stainless Steel |
| Fuel Type | Propane or Natural Gas |
