To Next PageTo Next PageHow to fix Napoleon Grill burners not cross lighting?
If the burners on your Napoleon Grill will not cross light each other, it's likely due to dirty or corroded cross light brackets. Clean or replace them as required.
Why do the burners on my Napoleon PRO 500 burn with a yellow flame and smell of gas?
If the burners on your Napoleon Grill burn with a yellow flame and you smell gas, there might be a spider web or other debris in the burner. Thoroughly clean the burner by removing it, following the general maintenance instructions.
Why won't the rear and side burners on my Napoleon Grill light with the igniter?
If the rear and side burners of your Napoleon Grill won't light with the igniter but will light with a match, replace the battery with a heavy-duty premium battery. Also, check that the electrode wire is firmly pushed onto the terminal on the back of the igniter and that the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals. This issue can be caused by a dead or incorrectly installed battery, or loose electrode wire or switch terminal wires.
What to do if the pilot will not light on my Napoleon Grill?
If the pilot on your Napoleon Grill won't light, after turning the pilot knob to high, wait approximately 20-30 seconds for air to purge the gas supply line while pressing the igniter. Fill the propane cylinder. During initial setup or after the tank has been refilled, it is best to light one of the tube burners before lighting the pilot burner. Clean the pilot orifice and electrode, and replace the lead wire if necessary. The pilot flame, especially on natural gas units, can be very difficult to see; place your hand 1 in. (2.5 cm) above the grill surface over the pilot burner to feel for heat. This can be caused by lack of gas, obstruction in the pilot orifice, a loose electrode wire, or a dirty pilot electrode.
Why does the 'paint' appear to be peeling inside my Napoleon PRO 500 lid?
The 'paint' appearing to peel inside your Napoleon Grill lid is not a defect. The finish on the lid and hood is porcelain and will not peel. The peeling is caused by hardened grease, which dries into paint-like shards that flake off. Regular cleaning will prevent this.
Why do flames lift away from the Napoleon PRO 500 Grill burner?
If flames lift away from the burner of your Napoleon Grill, accompanied by the smell of gas, and you're experiencing lighting difficulties, it's likely due to improper air shutter adjustment. Close the air shutter slightly according to the combustion air adjustment instructions. (This adjustment must be performed by a qualified gas installer.)
Why are the lights blinking on my Napoleon Grill?
If the knob and switch lights on your Napoleon Grill blink eight times with 0.5-second intervals and then turn off, the batteries are low. Replace the batteries.
Why is the Napoleon PRO 500 Grill burner output on 'high' too low?
If the burner output on 'high' is too low, accompanied by rumbling noises and a full ring blue flame at the burner surface, it could be due to several reasons. Check the gas level in your propane cylinder. Ensure the supply hose isn't pinched. The burner orifice might be dirty or clogged, or there could be spider webs or other material in the venturi tube. Clean the burner orifice and clear out the venturi tube to resolve this.
What causes the infrared burner on my Napoleon Grill to flash back?
If the infrared burner on your Napoleon Grill flashes back (makes a loud “whoosh” sound, followed by a continuous blow-torch type sound and grows dim), it could be due to ceramic tiles overloaded with grease, clogged ports, overheating due to inadequate ventilation, a cracked ceramic tile, or a leaking gasket. Turn the burner off and allow it to cool for at least two minutes. Relight the burner and burn on high for at least five minutes or until the ceramic tiles are evenly glowing red. Ensure that no more than 75% of the grill surface is covered. Allow burner to cool and inspect very closely for cracks.
Why won't the side/rear burners on my Napoleon PRO 500 Grill light with the igniter?
If the rear and side burners of your Napoleon Grill will not light with the igniter, but will light with a match, it could be due to a dead or incorrectly installed battery, or loose electrode wire or switch terminal wires. Replace the battery with a heavy-duty premium battery. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter and that the lead wires from the module to the ignition switch are firmly pushed onto their respective terminals.
General| Main Burners | 4 |
|---|---|
| Side Burner | Yes |
| Infrared Rear Burner | Yes |
| Rotisserie Kit | Included |
| Material | Stainless Steel |
| Grill Grates | Stainless Steel |
| Fuel Type | Propane or Natural Gas |
