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Napoleon PRESTIGE 500 - User Manual

Napoleon PRESTIGE 500
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APPLY SERIAL NUMBER LABEL FROM CARTON
Serial No.
XXXXXX000000
MODEL NO.
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



Table of Contents

Other manuals for Napoleon PRESTIGE 500

Preview: Instructions
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Preview: Instructions For Use
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Preview: User Instruction
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Questions and Answers

  • R
    Richard DavisSep 8, 2025
    What to do if the pilot light won't light on my Napoleon Grill?
    • R
      Robert CastilloSep 8, 2025
      If the pilot on your Napoleon Grill will not light, ensure that the propane cylinder is full and that there are no obstructions in the pilot orifice. Also, check that the electrode wire is correctly connected and that the pilot electrode is clean. After turning the pilot knob to high, wait approximately 20-30 seconds for air to purge the gas supply line while pressing igniter. During initial set-up or after the tank has been refilled, it is best to light one of the tube burners before lighting the pilot burner, as this enables the gas to reach the valves on the manifold more quickly. Note that the pilot flame, especially on natural gas units, can be difficult to see, so place your hand 1 inch (2.5 cm) above the grill surface over the pilot burner to feel for heat.
  • P
    phillipskathrynAug 25, 2025
    How to fix a Napoleon PRESTIGE 500 Grill when the main burner won't light with the igniter?
    • M
      mgarciaAug 25, 2025
      If your Napoleon Grill's main burner won't light with the igniter but lights with a match, the jet-fire outlet may be dirty or clogged. Clean the jet-fire outlet using a soft bristle brush.
  • J
    Jeffrey MooneyAug 25, 2025
    What to do if the pilot will not light on Napoleon PRESTIGE 500?
    • E
      Elizabeth DavisAug 26, 2025
      If the pilot on your Napoleon Grill won't light, after turning the pilot knob to high, wait about 20-30 seconds for air to purge from the gas line while pressing the igniter. Ensure your propane cylinder is full. During the initial setup or after refilling the tank, it's best to light one of the tube burners before lighting the pilot burner to help the gas reach the valves on the manifold more quickly. Also, check for and clean any obstruction in the pilot orifice, replace the lead wire if needed, and clean the pilot electrode.
  • R
    Robert DaltonSep 22, 2025
    Why won't the burners cross light each other on my Napoleon Grill?
    • J
      Johnny MccoySep 22, 2025
      If the burners on your Napoleon Grill will not cross light each other, it is likely due to dirty or corroded cross light brackets. Clean or replace the brackets as needed.
  • A
    amandaballSep 9, 2025
    Why is the burner output too low on my Napoleon PRESTIGE 500?
    • H
      Heather ClarkSep 9, 2025
      If the burner output on the “high” setting of your Napoleon Grill is too low, producing a rumbling noise and fluttering blue flame at the burner surface, check the gas level in the propane cylinder. Reposition the supply hose if it is pinched. Clean the burner orifice and clear out the venturi tube if they are dirty or clogged, or if there are spider webs or other matter in the venturi tube.
  • T
    tylerwhiteSep 14, 2025
    What to do if Napoleon PRESTIGE 500 Grill burner output on high is too low?
    • O
      orozcojessicaSep 14, 2025
      If the burner output on 'high' setting is too low on your Napoleon Grill, accompanied by a rumbling noise, it could be due to several factors. Check the gas level in the propane cylinder. Also, make sure the supply hose isn't pinched. A dirty or clogged orifice or spider webs in the venturi tube can also cause this issue, so clean the burner orifice and venturi tube. Lastly, the propane regulator might be in a 'low flow' state; ensure the lighting procedure is followed carefully by turning all gas grill valves off when turning the tank valve on, and then turn the tank on slowly to allow pressure to equalize. See the lighting instructions for more details.
  • E
    erodriguezSep 3, 2025
    Why is the heat low on my Napoleon Grill when the valve is turned to high?
    • H
      hicksbonnieSep 3, 2025
      To address low heat or flame on your Napoleon Grill when the valve is on high: * For propane grills, carefully follow the lighting procedure, ensuring all gas grill valves are off when turning on the tank valve. Turn the tank on slowly to equalize pressure. * For natural gas grills, ensure the supply line is appropriately sized according to the installation code. * For both gas types, preheat the grill with both main burners on high for 10 to 15 minutes.
  • L
    Laurie SilvaSep 4, 2025
    How to prevent flare-ups on my Napoleon Grill?
    • D
      Deborah VangSep 4, 2025
      To fix excessive flare-ups or uneven heat on your Napoleon Grill: * Ensure sear plates are installed correctly, with holes facing the front and slots on the bottom. * Preheat the grill with both main burners on high for 10 to 15 minutes. * Regularly clean the sear plates and drip pan, avoiding aluminum foil lining. Refer to the cleaning instructions.
  • S
    Samantha AlvarezSep 23, 2025
    What causes peeling 'paint' inside my Napoleon PRESTIGE 500 lid?
    • M
      Micheal MartinSep 23, 2025
      The 'paint' peeling inside the lid or hood of your Napoleon Grill is not a defect. The finish on the lid and hood is porcelain and will not peel. The peeling is caused by hardened grease, which dries into paint-like shards that flake off. Regular cleaning will prevent this. Refer to the cleaning instructions.
  • J
    jennifer88Aug 29, 2025
    Why won't my Napoleon PRESTIGE 500 Grill rear/side burners light with the igniter?
    • V
      Victoria GardnerAug 29, 2025
      If the rear and side burners of your Napoleon Grill will not light with the igniter but will light with a match, the possible causes are a dead or incorrectly installed battery, a loose electrode wire or switch terminal wires, or lifting flames on the burner. Replace the battery with a premium heavy-duty battery. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter. Also, check that the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals. If flames are lifting on the burner, close the air shutter slightly.

Summary

Napoleon Gas Grill Warranty

Safe Operating Practices

General Information

Propane Cylinder And Gas Hook-Up

Outlines propane cylinder requirements and gas hook-up instructions.

Leak Testing Instructions

Lighting Instructions

Burner Lighting Procedures

Cooking Instructions

Cleaning Instructions

Maintenance Instructions

Troubleshooting

Ordering Replacement Parts

Hose Connection Instructions

Propane Hose Connection

Instructions for correctly connecting the propane hose to the grill.

Natural Gas Hose Connection

Instructions for correctly connecting the natural gas hose to the grill.

Accessories And Parts Order Form

Napoleon PRESTIGE 500 Specifications

General IconGeneral
Main Burners4
Side BurnerYes
Rotisserie BurnerYes
MaterialStainless Steel
Cooking Area500 square inches
Ignition SystemJETFIRE™ Ignition System
Grill GratesStainless Steel
Fuel TypeNatural Gas or Propane

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