Napoleon PRESTIGE 500 User Manual (English)

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Questions and Answers:

R
Richard DavisSep 8, 2025
What to do if the pilot light won't light on my Napoleon Grill?
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  Robert CastilloSep 8, 2025
  If the pilot on your Napoleon Grill will not light, ensure that the propane cylinder is full and that there are no obstructions in the pilot orifice. Also, check that the electrode wire is correctly connected and that the pilot electrode is clean. After turning the pilot knob to high, wait approximately 20-30 seconds for air to purge the gas supply line while pressing igniter. During initial set-up or after the tank has been refilled, it is best to light one of the tube burners before lighting the pilot burner, as this enables the gas to reach the valves on the manifold more quickly. Note that the pilot flame, especially on natural gas units, can be difficult to see, so place your hand 1 inch (2.5 cm) above the grill surface over the pilot burner to feel for heat.
P
phillipskathrynAug 25, 2025
How to fix a Napoleon PRESTIGE 500 Grill when the main burner won't light with the igniter?
- M
  mgarciaAug 25, 2025
  If your Napoleon Grill's main burner won't light with the igniter but lights with a match, the jet-fire outlet may be dirty or clogged. Clean the jet-fire outlet using a soft bristle brush.
J
Jeffrey MooneyAug 25, 2025
What to do if the pilot will not light on Napoleon PRESTIGE 500?
- E
  Elizabeth DavisAug 26, 2025
  If the pilot on your Napoleon Grill won't light, after turning the pilot knob to high, wait about 20-30 seconds for air to purge from the gas line while pressing the igniter. Ensure your propane cylinder is full. During the initial setup or after refilling the tank, it's best to light one of the tube burners before lighting the pilot burner to help the gas reach the valves on the manifold more quickly. Also, check for and clean any obstruction in the pilot orifice, replace the lead wire if needed, and clean the pilot electrode.
W
Wesley LoganAug 26, 2025
Why won't the rear and side burners on my Napoleon PRESTIGE 500 light with the igniter?
- A
  Andrew ReyesAug 26, 2025
  If the rear and side burners on your Napoleon Grill will not light with the igniter but will light with a match, replace the battery with a heavy-duty premium battery or make sure it is installed correctly. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter. Also, check that the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals.
A
amandaballSep 9, 2025
Why is the burner output too low on my Napoleon PRESTIGE 500?
- H
  Heather ClarkSep 9, 2025
  If the burner output on the “high” setting of your Napoleon Grill is too low, producing a rumbling noise and fluttering blue flame at the burner surface, check the gas level in the propane cylinder. Reposition the supply hose if it is pinched. Clean the burner orifice and clear out the venturi tube if they are dirty or clogged, or if there are spider webs or other matter in the venturi tube.
E
erodriguezSep 3, 2025
Why is the heat low on my Napoleon Grill when the valve is turned to high?
- H
  hicksbonnieSep 3, 2025
  To address low heat or flame on your Napoleon Grill when the valve is on high: * For propane grills, carefully follow the lighting procedure, ensuring all gas grill valves are off when turning on the tank valve. Turn the tank on slowly to equalize pressure. * For natural gas grills, ensure the supply line is appropriately sized according to the installation code. * For both gas types, preheat the grill with both main burners on high for 10 to 15 minutes.
L
Laurie SilvaSep 4, 2025
How to prevent flare-ups on my Napoleon Grill?
- D
  Deborah VangSep 4, 2025
  To fix excessive flare-ups or uneven heat on your Napoleon Grill: * Ensure sear plates are installed correctly, with holes facing the front and slots on the bottom. * Preheat the grill with both main burners on high for 10 to 15 minutes. * Regularly clean the sear plates and drip pan, avoiding aluminum foil lining. Refer to the cleaning instructions.
R
Rachel NewtonAug 30, 2025
Why do my Napoleon PRESTIGE 500 burners have a yellow flame and smell like gas?
- D
  David HaleAug 31, 2025
  If the burners on your Napoleon Grill are producing a yellow flame and you smell gas, a possible cause is a spider web or other debris in the burner. You should thoroughly clean the burner by removing it. See the general maintenance instructions for guidance.
J
jennifer88Aug 29, 2025
Why won't my Napoleon PRESTIGE 500 Grill rear/side burners light with the igniter?
- V
  Victoria GardnerAug 29, 2025
  If the rear and side burners of your Napoleon Grill will not light with the igniter but will light with a match, the possible causes are a dead or incorrectly installed battery, a loose electrode wire or switch terminal wires, or lifting flames on the burner. Replace the battery with a premium heavy-duty battery. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter. Also, check that the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals. If flames are lifting on the burner, close the air shutter slightly.
M
Maria RaymondAug 30, 2025
Why won't my Napoleon Grill main burner light with the igniter?
- K
  ksummersAug 30, 2025
  If the main burner on your Napoleon Grill will not light with the igniter, but will light with a match, the jet-fire outlet may be dirty or clogged. Clean the jet-fire outlet with a soft bristle brush.

Napoleon PRESTIGE 500 Specifications

General

Main Burners	4
Side Burner	Yes
Rotisserie Burner	Yes
Material	Stainless Steel
Cooking Area	500 square inches
Ignition System	JETFIRE™ Ignition System
Grill Grates	Stainless Steel
Fuel Type	Natural Gas or Propane