Napoleon Prestige Pro Series User Manual (English)

Other manuals for Napoleon Prestige Pro Series

Assembly Guide32 pages

Manual72 pages

Questions and Answers:

D
Daniel ZunigaAug 15, 2025
Why won't the burners cross light on my Napoleon Prestige Pro?
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  Mark BlakeAug 15, 2025
  There are several reasons why the burners on your Napoleon Grill might not cross light. It could be due to a dead or incorrectly installed battery. Try replacing it with a premium heavy-duty battery. Another cause could be loose electrode or switch terminal wires. Ensure the electrode wire is firmly pushed onto the terminal on the back of the igniter and that the lead wires from the module to the ignition switch (if equipped) are firmly attached to their terminals. Also, lifting flames on the burner may be the reason. In this case close air shutter according to 'Maintenance Instructions'- Combustion Air Adjustment section in this Owner’s Manual. IMPORTANT! This must be done by a qualified gas installer.
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lisaharrisAug 18, 2025
How to prevent excessive flare-ups and uneven heat on my Napoleon Prestige Pro?
- E
  Eric McbrideAug 18, 2025
  To prevent excessive flare-ups and uneven heat on your Napoleon Grill, ensure the sear plates are installed correctly with the holes towards the front and the slots on the bottom. Preheat the grill with both main burners on high for 10 to 15 minutes. Clean the sear plates and drip pan regularly, and do not line the pan with aluminum foil.
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darren27Aug 21, 2025
What to do if my Napoleon Prestige Pro burners light with a match but not igniter?
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  Cody ClarkAug 22, 2025
  If your Napoleon Grill burners light with a match but not the igniter, it could be due to a dirty or clogged JETFIRETM outlet. Try cleaning the JETFIRETM outlet with a soft bristle brush. Another possible cause is dirty or corroded cross light brackets, so clean or replace them as needed.
C
coxbenjaminAug 25, 2025
Why is the burner output on my Napoleon Prestige Pro too low on the 'high' setting?
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  Michael AllenAug 26, 2025
  If your Napoleon Grill's burner output is too low on the 'high' setting, it could be due to several reasons: a lack of gas in the propane cylinder, a pinched supply hose, a dirty or clogged orifice, spider webs or other matter in the venturi tube, or the propane regulator being in a 'low flow' state. To resolve this, check the gas level, reposition the supply hose, clean the burner orifice and venturi tube. Also, ensure that the lighting procedure is followed carefully: all gas grill valves must be in the off position when the tank valve is turned on, and the tank should be turned on slowly to allow pressure to equalize.
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Norma SaundersAug 28, 2025
What to do if the main burner on my Napoleon Prestige Pro won't light with the igniter, but will light with a match?
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  Charles MirandaAug 28, 2025
  If the main burner on your Napoleon Grill won't light with the igniter but lights with a match, the jet-fire outlet is likely dirty or clogged. Clean the jet-fire outlet with a soft bristle brush.
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Michael SchultzSep 1, 2025
Why won't the rear and side burners on my Napoleon Prestige Pro Grill light with the igniter, but they light with a match?
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  Benjamin CurtisSep 1, 2025
  If the rear and side burners on your Napoleon Grill won't light with the igniter but do light with a match, it could be due to a dead or incorrectly installed battery. Try replacing it with a premium heavy-duty battery. Also, check that the electrode wire is firmly pushed onto the terminal on the back of the igniter and that the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals. Closing the air shutter slightly might also help.
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Nicholas ValdezSep 4, 2025
What causes the infrared burner on my Napoleon Prestige Pro to flash back?
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  Andre EllisSep 4, 2025
  The infrared burner on your Napoleon Grill might flash back if the ceramic tiles are overloaded with grease drippings and build-up, the ports are clogged, the burner overheated due to inadequate ventilation, there is a cracked ceramic tile, or there is a leaking gasket surrounding the ceramic tile, or a weld failure in the burner housing. Turn the burner off and allow it to cool for at least two minutes. Relight the burner and burn on high for at least five minutes or until the ceramic tiles are evenly glowing red. Ensure that no more than 75% of the grill surface is covered by objects or accessories. Allow the burner to cool and inspect very closely for cracks. If any cracks are found, contact your authorized Napoleon dealer to order a replacement burner assembly.
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crystal55Sep 7, 2025
Why do the burners on my Napoleon Grill burn with a yellow flame and smell of gas?
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  Jerry DanielSep 7, 2025
  If the burners on your Napoleon Grill burn with a yellow flame and you smell gas, it could be due to a spider web or other debris, or improper air shutter adjustment. Thoroughly clean the burner. Opening the air shutter slightly according to combustion air adjustment instructions may also help (this must be done by a qualified gas installer).
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Katrina CarrSep 12, 2025
What to do if flames lift away from burner on my Napoleon Prestige Pro Grill?
- D
  Douglas DouglasSep 12, 2025
  If the flames lift away from the burner, accompanied by the smell of gas, and possibly difficulties in lighting on your Napoleon Grill, it is likely due to improper air shutter adjustment. Closing the air shutter slightly according to combustion air adjustment instructions may help (this must be done by a qualified gas installer).

Napoleon Prestige Pro Series Specifications

General

Main Burners	4
BTUs	80, 000
Infrared Rear Burner	Yes
Rotisserie Kit	Included
Side Burner	Yes
Grates Material	Stainless Steel
Material	Stainless Steel
Rotisserie Burner	Yes
Fuel Type	Natural Gas or Propane
Ignition System	JETFIRE Ignition System
Grill Lights	Interior halogen lights
Warranty	Limited Lifetime Warranty