Napoleon Prestige Pro 500 RB User Manual (English)

Questions and Answers:

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ijenkinsAug 13, 2025
What to do if my Napoleon Prestige Pro 500 RB has excessive flare-ups and uneven heat?
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  Monica Meyers MDAug 13, 2025
  If you're experiencing excessive flare-ups or uneven heat on your Napoleon Grill, make sure the sear plates are correctly installed with the holes towards the front and the slots on the bottom. Proper preheating, with both main burners on high for 10 to 15 minutes, is also important. Regularly clean the sear plates and drip pan, avoiding aluminum foil lining. Refer to the cleaning instructions for guidance.
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yspencerAug 16, 2025
Why does my Napoleon Prestige Pro 500 RB have low heat even when the valve is on high?
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  Amy HortonAug 16, 2025
  If your Napoleon Grill has low heat or flame, especially when the valve is on high, several factors could be responsible. For propane, ensure you're following the correct lighting procedure, turning the tank on slowly to equalize pressure, with all gas grill valves in the off position. For natural gas, the supply line might be undersized, requiring proper sizing according to the installation code. For both gas types, ensure you preheat the grill with both main burners on high for 10 to 15 minutes.
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xchanAug 20, 2025
Why do the burners on my Napoleon Prestige Pro 500 RB Grill burn with a yellow flame?
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  Patrick WilliamsAug 20, 2025
  If the burners on your Napoleon Grill burn with a yellow flame and a gas smell, it's possibly due to a spider web or debris, or improper air shutter adjustment. Thoroughly clean the burner after removing it, following the general maintenance instructions. A qualified gas installer should slightly open the air shutter according to combustion air adjustment instructions.
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Courtney HarrisonAug 23, 2025
What to do if the infrared burner flashes back on my Napoleon Prestige Pro 500 RB?
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  Nicole NavarroAug 25, 2025
  If your Napoleon Grill's infrared burner flashes back, creating a loud 'whoosh' and dimming, it's likely due to grease build-up on the ceramic tiles or clogged ports. Other potential causes include overheating from inadequate ventilation, cracked ceramic tiles, or leaks in the gasket or burner housing. To resolve this: * Turn the burner off and let it cool for at least two minutes. * Relight it and burn on high for five minutes, until the tiles glow red evenly. * Make sure no more than 75% of the grill surface is covered. If cracks are present, contact your Napoleon dealer for a replacement burner assembly.
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Deanna WrightAug 27, 2025
Why does “paint” appear to be peeling inside the lid of my Napoleon Prestige Pro 500 RB Grill?
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  Kristy GibsonAug 27, 2025
  If you see what looks like peeling paint inside the lid or hood of your Napoleon Grill, don't worry, it's not a defect. The finish is porcelain and won't peel. This is hardened grease that has dried into paint-like shards. Regular cleaning, as described in the cleaning instructions, will prevent this.
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patriciarussellAug 31, 2025
How to fix Napoleon Prestige Pro 500 RB burners that won't cross light?
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  Robert KingAug 31, 2025
  If the burners on your Napoleon Grill won't cross-light each other, the cross-light brackets might be dirty or corroded. Clean or replace them as needed.
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Kyle DawsonSep 4, 2025
Why are the flames lifting away from the burner on my Napoleon Grill?
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  Gina BauerSep 4, 2025
  If the flames on your Napoleon Grill lift away from the burner, accompanied by a gas smell and lighting difficulties, the air shutter adjustment is likely incorrect. A qualified gas installer should slightly close the air shutter, following combustion air adjustment instructions.
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Shawn HubbardSep 8, 2025
Why don't the lights and side/rear burner ignition work on my Napoleon Prestige Pro 500 RB?
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  Elizabeth HernandezSep 8, 2025
  If the illumination and side/rear burner ignition on your Napoleon Grill do not work, the grill may not be receiving electric power. Check for a power outage in your area, ensure the grill is properly connected to the power, verify the red indicator is ON in the control box, and check if the fuse on the wire in the cabinet is broken.