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Napoleon BIP500RB - User Manual

Napoleon BIP500RB
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EN
FR
PG.31
DANGER
IF YOU SMELL GAS:
• Shut o gas to the appliance.
• Exnguish any open ame.
• Open lid.
• If odor connues, keep away from the
appliance and immediately call your gas
supplier or re department.
APPLY SERIAL NUMBER LABEL FROM CARTON
Serial No.
XXXXXX000000
MODEL NO.
BIP 500
This gas grill must be used only outdoors in a well-venlated space and must not be used inside a
building, garage, screened-in porch, gazebo or any other enclosed area.
WARNING! CABINET FRAME, CABINET AND COUNTER TOP MUST BE MADE FROM NON-COMBUSTIBLE MATERIAL.
N415-0253 MAY 26.14
Noce to Installer: Leave these instrucons with the grill owner for future reference.
Adults and especially children should be alerted to the hazards of high surface temperatures.
Young children should be supervised near the gas grill.
Napoleon Group of Companies
214 Bayview Dr., Barrie, Ontario, Canada L4N 4Y8
Phone: 1-705-726-4278 Fax: (705)725-2564
www.napoleongrills.com
Customer service: 1-866-820-8686 or wecare@napoleonproducts.com
WARNING
Do not try to light this appliance without
reading the “LIGHTING” instrucons secon
of this manual.
Do not store or use gasoline or other
ammable liquids or vapors in the vicinity of
this or any other appliance. An L.P. cylinder
not connected for use must not be stored in
the vicinity of this or any other appliance.
If the informaon in these instrucons is
not followed exactly, a re or explosion may
result, causing property damage, personal
injury or death.

Table of Contents

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Questions and Answers

  • B
    brownthomasAug 12, 2025
    Why does my Napoleon BIP500RB have excessive flare-ups and uneven heat?
    • J
      jerry48Aug 12, 2025
      Excessive flare-ups and uneven heat in your Napoleon Grill can be caused by several factors: * Sear plates installed incorrectly: Ensure they are installed with the holes towards the front and the slots on the bottom. * Improper preheating: Preheat the grill with both main burners on high for 10 to 15 minutes. * Excessive grease and ash build-up: Regularly clean the sear plates and drip pan. Do not line the pan with aluminum foil.
  • K
    Kevin BrownAug 15, 2025
    How to fix low heat or low flame on my Napoleon Grill when the valve is on high?
    • B
      Brittany UnderwoodAug 15, 2025
      If your Napoleon Grill has low heat or low flame even when the valve is turned to high, consider the following: * For propane grills: Ensure you follow the correct lighting procedure, making sure all gas grill valves are in the off position when the tank valve is turned on. Turn the tank on slowly to allow pressure to equalize. * For natural gas grills: The supply line might be undersized. The pipe must be sized according to installation code. * For both types of grills: Inadequate preheating could be the issue. Preheat the grill with both main burners on high for 10 to 15 minutes.
  • J
    Jeremy CookAug 19, 2025
    Why is the burner output on my Napoleon Grill too low on the 'high' setting?
    • G
      Gary BrownAug 19, 2025
      If the burner output on your Napoleon Grill is too low on the 'high' setting, and you notice a rumbling noise and fluttering blue flame, the issue could be due to: * Lack of gas: Check the gas level in your propane cylinder. * Pinched supply hose: Reposition the supply hose. * Dirty or clogged orifice: Clean the burner orifice. * Obstruction in venturi tube: Clean out the venturi tube. * Propane regulator in “low flow” state: Ensure the lighting procedure is followed carefully. All gas grill valves must be in the off position when the tank valve is turned on. Turn the tank on slowly to allow pressure to equalize.
  • M
    Margaret MartinezAug 27, 2025
    Why won't the rear and side burners on my Napoleon BIP500RB light with the igniter?
    • T
      Thomas NelsonAug 27, 2025
      If the rear and side burners on your Napoleon Grill won't light with the igniter but will light with a match, the possible causes are: * Dead or incorrectly installed battery: Replace with a premium heavy-duty battery. * Loose electrode wire: Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter. * Loose switch terminal wires: Check that the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals. * Lifting flames on burner: Close air shutter slightly - see previous problem.
  • D
    Douglas CaldwellAug 31, 2025
    Why are the burners on my Napoleon BIP500RB Grill burning with a yellow flame and smelling of gas?
    • S
      Samantha JamesAug 31, 2025
      A yellow flame accompanied by the smell of gas in your Napoleon Grill burners could be due to a spider web or other debris, or improper air shutter adjustment. Thoroughly clean the burner by removing it. Open the air shutter slightly according to combustion air adjustment instructions. (This must be done by a qualified gas installer.)
  • W
    wdennisSep 3, 2025
    What to do if main burner of my Napoleon BIP500RB Grill will not light with the igniter?
    • E
      Emily DavisSep 3, 2025
      If the main burner of your Napoleon Grill will not light with the igniter, but lights with a match, the jet-fire outlet may be dirty or clogged. Clean the jet-fire outlet with a soft bristle brush.
  • A
    Austin BallSep 7, 2025
    Why are flames lifting away from the burner on my Napoleon Grill?
    • K
      kenneth28Sep 7, 2025
      If the flames are lifting away from the burner on your Napoleon Grill, accompanied by the smell of gas, and you're experiencing difficulties in lighting, it's likely due to improper air shutter adjustment. Close the air shutter slightly according to combustion air adjustment instructions. (This must be done by a qualified gas installer.)
  • S
    sarahjacksonNov 22, 2025
    What to do if the infrared burner on my Napoleon BIP500RB flashes back?
    • L
      lrileyNov 22, 2025
      If the infrared burner on your Napoleon grill flashes back (makes a loud 'whoosh' sound, followed by a continuous blow-torch type sound and grows dim), it could be due to: * Overloaded ceramic tiles: Turn the burner off and allow it to cool for at least two minutes. Relight the burner and burn on high for at least five minutes, or until the ceramic tiles are evenly glowing red. * Inadequate ventilation: Ensure that no more than 75% of the grill surface is covered by objects or accessories. Turn the burner off and allow it to cool for at least two minutes, then relight. * Cracked ceramic tile: Allow the burner to cool and inspect very closely for cracks. If any cracks are found, contact your authorized Napoleon dealer to order a replacement burner assembly. * Clogged ports. * Lea...

Summary

General Safety and Warnings

If You Smell Gas

Immediate actions to take if a gas leak is detected to prevent fire or explosion.

Flammable Materials Warning

Prohibits storing flammable liquids and vapors near the appliance.

Construction Material Requirement

Mandates non-combustible materials for cabinet frame, cabinet, and counter top.

Napoleon Gas Grill Presidents Limited Lifetime Warranty

Warranty Conditions and Limitations

Details warranty requirements, exclusions, and responsibilities for defects and damages.

Safe Operating Practices

General Installation & Environment

Ensure correct assembly, outdoor use, proper clearances, and avoid windy or hazardous locations.

Gas & Cylinder Handling

Properly connect, store, and inspect gas cylinders and hoses. Perform leak tests.

Safe Grill Operation

Follow lighting, burner, and lid procedures. Supervise children and avoid unattended operation.

General Information and Standards

CSA, ANSI Standards & Prop 65

Details compliance with standards and California Proposition 65 health advisory.

Propane Cylinder Specifications

Cylinder & Regulator Requirements

Details required regulator, QCC1 fittings, cylinder condition, and safety specifications for propane use.

Gas Hook-Up Instructions

Enclosure & Pressure Requirements

Specifies non-combustible enclosures and required gas pressure for safe hook-up.

Built-In Cylinder Enclosure Requirements

Ventilation and Access Specifications

Specifies ventilation opening sizes, valve accessibility, and enclosure isolation for LP gas cylinders.

Leak Testing Instructions

Procedure and Safety Precautions

Details annual leak testing with soap solution, safety precautions, and steps to address leaks.

Lighting Instructions

Main, Rear, and Side Burner Lighting

Step-by-step guide for lighting main, rear, and optional side burners, including safety warnings.

Cooking Instructions

Initial Burn-In & Main Burner Use

Instructions for first use, preheating, searing, and cooking various foods with main burners.

Direct vs. Indirect Cooking Methods

Explains direct and indirect cooking techniques for different food types and cuts.

Rear Burner & Rotisserie Operation

Guide for using the rear burner, rotisserie, and counterbalance for roasting.

Cleaning Instructions

General Cleaning Precautions

Safety measures, material care, and warnings regarding corrosive substances and abrasive cleaners.

Cleaning Grill Components

Instructions for cleaning grids, warming rack, control panel, interior, and drip pan.

Outer Surface & Stainless Steel Care

Guidelines for cleaning the exterior, handling stainless steel discoloration, and caring for porcelain enamel.

Maintenance Instructions

Combustion Air Adjustment Procedure

Procedure for adjusting air shutters to optimize burner flame color and performance.

Burner Maintenance and Safety

Spider & Insect Prevention

Caution regarding spiders attracting to gas; procedure for cleaning burner internals and ports.

Regulator Hose Inspection

Warning to check regulator hose for damage like abrasions, melting, or cuts.

Aluminum Casting Care

Instructions for cleaning and refinishing aluminum castings, including dealing with oxidation.

Troubleshooting Common Issues

Burner & Flame Performance

Addresses low heat, flare-ups, yellow flames, lifting flames, and ignition problems with solutions.

Ignition & Gas Flow Problems

Troubleshooting for igniter issues, humming regulators, cross-lighting, and infrared burner flashback.

Ordering Replacement Parts and Warranty

Warranty Claims and Exclusions

Information on validating warranty, required details for claims, and items not covered.

Getting Started with Assembly

Unpacking and Tool Requirements

Instructions for unpacking, preparing parts, and a list of required tools for assembly.

Built-In Unit Dimensions

BIP500 & Side Burner Opening Specs

Provides specific W, D, H opening dimensions for the BIP500 and side burner units.

Built-In Accessory Dimensions

Accessory Unit Opening Specs

Details opening dimensions for various built-in accessories like doors, drawers, and side burners.

Built-In Accessory Installation

Drawer and Door Installation

Step-by-step instructions for installing built-in accessory drawers and various types of doors.

BIP500 Built-In Installation Procedure

Mounting Brackets and Final Steps

Instructions for attaching mounting brackets, rear trim, lowering the unit, and connecting the supply line.

BIP500 Parts List

Component Identification and Codes

Detailed list of parts for the BIP500, including part numbers and codes.

BIP500 RB Parts List

Component Identification and Codes

Detailed list of parts for the BIP500RB, including part numbers and codes.

Accessories & Parts Order Form

Order Submission and Contact Details

Form for ordering parts and accessories, including contact, shipping, and payment information.

Notes

General Notes Section

An empty section designated for general notes.

Napoleon BIP500RB Specifications

General IconGeneral
BrandNapoleon
ModelBIP500RB
CategoryGrill
LanguageEnglish

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