Napoleon Prestige 308 User Manual (English)

Other manuals for Napoleon Prestige 308

Questions and Answers:

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Alan WilliamsSep 7, 2025
Why is there low heat/low flame on my Napoleon Grill when the valve is turned to high?
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  terri66Sep 7, 2025
  To address low heat or flame issues on your Napoleon Grill, ensure you're following the correct lighting procedure. For propane grills, all gas grill valves must be off when you turn on the tank valve, and turn the tank on slowly to equalize pressure. For natural gas grills, verify the pipe size meets installation code requirements. For all grills, preheat with both main burners on high for 10 to 15 minutes.
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Sean WagnerAug 25, 2025
How to fix a Napoleon Prestige 308 Grill burner that won't light with the igniter?
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  Zachary BurchAug 26, 2025
  If the burner on your Napoleon Grill won't light with the igniter but lights with a match, first replace the battery with a heavy-duty 'AAA' battery, ensuring the positive terminal is up. Check that the electrode wire is firmly attached to the igniter terminal. If you have a one-spark system, use a one-spark igniter. Make sure the collector box is tight and the gap between the electrode and collector box is between 1/8 - 3/16", adjusting by bending the box if needed. Also, slightly close the air shutter.
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Amy JenkinsAug 26, 2025
Why is my Napoleon Prestige 308 Grill burner not lighting with the igniter?
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  Elizabeth White MDAug 26, 2025
  If your Napoleon Grill burner won't light with the igniter but lights with a match, the cause may be a dead or incorrectly installed battery. Replace it with a heavy-duty 'AAA' battery, installing it with the positive terminal up. Also, check that the electrode wire is firmly pushed onto the terminal on the back of the igniter. Ensure you are using the correct replacement igniter (one spark systems must use a one spark igniter). Make sure that the collector box is tight, and the gap between the electrode end and the collector box is between 1/8 - 3/16", adjusting by bending the box if needed. Lifting flames on burner can also be the reason.
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Sarah DavisAug 27, 2025
Why is there low heat or low flame on my Napoleon Prestige 308 when the valve is turned to high?
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  Laura Stuart DVMAug 27, 2025
  The low heat or flame on your Napoleon Grill could be due to several reasons: * **For propane grills:** It may be due to an improper lighting procedure. Ensure you follow the lighting procedure carefully. All gas grill valves must be in the off position when the tank valve is turned on. Turn the tank on slowly to allow pressure to equalize. Refer to the lighting instructions for the correct procedure. * **For natural gas grills:** It may be an undersized supply line. The pipe must be sized according to the installation code. * **For both propane and natural gas grills:** It might be due to improper preheating. Preheat the grill with both main burners on high for 10 to 15 minutes.
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Holly DelgadoAug 28, 2025
What to do if Napoleon Grill has low heat/low flame?
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  Joshua PadillaAug 28, 2025
  If your Napoleon grill has low heat or a low flame when the valve is turned to high, here's what you can do: * For propane grills: Ensure you're following the correct lighting procedure. All gas grill valves must be off when you turn on the tank valve. Turn the tank on slowly to allow the pressure to equalize. * For natural gas grills: Ensure the supply line is properly sized according to the installation code. * For both propane and natural gas grills: Preheat the grill with both main burners on high for 10 to 15 minutes.
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Bryan RamirezAug 29, 2025
Why is my Napoleon Prestige 308 having excessive flare-ups and uneven heat?
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  Shannon MooreAug 30, 2025
  Excessive flare-ups and uneven heat in your Napoleon grill can be due to a few reasons: * Incorrectly installed sear plates: Make sure the sear plates are installed with the holes facing the front and the slots on the bottom. * Improper preheating: Preheat the grill with both main burners on high for 10 to 15 minutes. * Excessive grease and ash: Regularly clean the sear plates and drip pan. Do not line the drip pan with aluminum foil.
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Kelly AllenSep 13, 2025
Why does "paint" appear to be peeling inside the lid of my Napoleon Prestige 308 Grill?
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  davidbellSep 13, 2025
  The "paint" peeling inside the lid or hood of your Napoleon Grill is not a defect but hardened grease that has dried into paint-like shards. Regular cleaning will prevent this. Refer to the cleaning instructions.
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Alan DavisSep 8, 2025
What to do if my Napoleon Prestige 308 Grill has excessive flare-ups and uneven heat?
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  Richard CarsonSep 8, 2025
  Excessive flare-ups and uneven heat on your Napoleon Grill can be due to sear plates installed incorrectly, improper pre-heating, or grease and ash buildup. Ensure sear plates are installed with the holes towards the front and slots on the bottom. Pre-heat the grill with both main burners on high for 10 to 15 minutes. Regularly clean the sear plates and drip pan, and avoid lining the pan with aluminum foil.
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Jennifer SmithSep 6, 2025
What to do if Burners will not cross light each other on Napoleon Prestige 308?
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  Jake GraySep 6, 2025
  If the burners on your Napoleon grill won't cross-light each other, it's likely due to plugged ports along the back of the burner. Clean the burner ports following the burner maintenance instructions.
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Cindy CastilloSep 3, 2025
Why do flames lift away from burner on Napoleon Prestige 308?
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  Kelly MooreSep 4, 2025
  If the flames are lifting away from the burner on your Napoleon grill, accompanied by the smell of gas, and you're having trouble lighting it, it's likely due to an improperly adjusted air shutter. A qualified gas installer needs to close the air shutter slightly according to the combustion air adjustment instructions.