Napoleon Prestige 308

Other manuals for Napoleon Prestige 308

User Instructions52 pages

Questions and Answers

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Peter FlemingNov 23, 2025
What to do if pilot will not light on Napoleon Prestige 308?
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  Michelle MarquezNov 23, 2025
  If the pilot light on your Napoleon grill won't light, here are a few things to check: * Gas Supply: After turning the pilot knob to high, wait about 20-30 seconds while pressing the igniter to allow air to purge from the gas line. If using propane, make sure the cylinder is full. During initial setup or after refilling the tank, light one of the tube burners first to help gas reach the manifold valves more quickly. * Pilot Orifice: Clean the pilot orifice to remove any obstructions. * Electrode Wire: Ensure the electrode wire is securely connected or replace it if necessary. * Pilot Electrode: Clean the pilot electrode. * Pilot Flame Visibility: The pilot flame, especially on natural gas units, can be hard to see. Place your hand 1 inch above the grill surface over the pilot bu...
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Sean WagnerAug 25, 2025
How to fix a Napoleon Prestige 308 Grill burner that won't light with the igniter?
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  Zachary BurchAug 26, 2025
  If the burner on your Napoleon Grill won't light with the igniter but lights with a match, first replace the battery with a heavy-duty 'AAA' battery, ensuring the positive terminal is up. Check that the electrode wire is firmly attached to the igniter terminal. If you have a one-spark system, use a one-spark igniter. Make sure the collector box is tight and the gap between the electrode and collector box is between 1/8 - 3/16", adjusting by bending the box if needed. Also, slightly close the air shutter.
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Amy JenkinsAug 26, 2025
Why is my Napoleon Prestige 308 Grill burner not lighting with the igniter?
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  Elizabeth White MDAug 26, 2025
  If your Napoleon Grill burner won't light with the igniter but lights with a match, the cause may be a dead or incorrectly installed battery. Replace it with a heavy-duty 'AAA' battery, installing it with the positive terminal up. Also, check that the electrode wire is firmly pushed onto the terminal on the back of the igniter. Ensure you are using the correct replacement igniter (one spark systems must use a one spark igniter). Make sure that the collector box is tight, and the gap between the electrode end and the collector box is between 1/8 - 3/16", adjusting by bending the box if needed. Lifting flames on burner can also be the reason.
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Sarah DavisAug 27, 2025
Why is there low heat or low flame on my Napoleon Prestige 308 when the valve is turned to high?
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  Laura Stuart DVMAug 27, 2025
  The low heat or flame on your Napoleon Grill could be due to several reasons: * **For propane grills:** It may be due to an improper lighting procedure. Ensure you follow the lighting procedure carefully. All gas grill valves must be in the off position when the tank valve is turned on. Turn the tank on slowly to allow pressure to equalize. Refer to the lighting instructions for the correct procedure. * **For natural gas grills:** It may be an undersized supply line. The pipe must be sized according to the installation code. * **For both propane and natural gas grills:** It might be due to improper preheating. Preheat the grill with both main burners on high for 10 to 15 minutes.
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Holly DelgadoAug 28, 2025
What to do if Napoleon Grill has low heat/low flame?
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  Joshua PadillaAug 28, 2025
  If your Napoleon grill has low heat or a low flame when the valve is turned to high, here's what you can do: * For propane grills: Ensure you're following the correct lighting procedure. All gas grill valves must be off when you turn on the tank valve. Turn the tank on slowly to allow the pressure to equalize. * For natural gas grills: Ensure the supply line is properly sized according to the installation code. * For both propane and natural gas grills: Preheat the grill with both main burners on high for 10 to 15 minutes.
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Kayla StoneSep 15, 2025
Why does my Napoleon Grill have low heat or low flame?
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  Laurie HowardSep 15, 2025
  If your Napoleon Grill has low heat or a low flame when the valve is turned to high, it could be due to several reasons. For propane, ensure you are following the correct lighting procedure, making sure all gas grill valves are in the off position when the tank valve is turned on, and turn the tank on slowly to allow pressure to equalize. For natural gas, the supply line might be undersized and must be sized according to installation code. For both propane and natural gas, improper preheating could be the cause. Pre-heat the grill with both main burners on high for 10 to 15 minutes.
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Kelly AllenSep 13, 2025
Why does "paint" appear to be peeling inside the lid of my Napoleon Prestige 308 Grill?
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  davidbellSep 13, 2025
  The "paint" peeling inside the lid or hood of your Napoleon Grill is not a defect but hardened grease that has dried into paint-like shards. Regular cleaning will prevent this. Refer to the cleaning instructions.
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Tammie BaldwinSep 14, 2025
What to do if Napoleon Grill has excessive flare-ups or uneven heat?
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  Cody HamptonSep 14, 2025
  If your Napoleon Grill is experiencing excessive flare-ups or uneven heat, ensure the sear plates are installed correctly with the holes towards the front and the slots on the bottom. Pre-heat the grill with both main burners on high for 10 to 15 minutes. Regularly clean the sear plates and drip pan, and do not line the pan with aluminum foil. Excessive grease and ash build up on sear plates and in drip pan can cause this problem.
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Jennifer SmithSep 6, 2025
What to do if Burners will not cross light each other on Napoleon Prestige 308?
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  Jake GraySep 6, 2025
  If the burners on your Napoleon grill won't cross-light each other, it's likely due to plugged ports along the back of the burner. Clean the burner ports following the burner maintenance instructions.
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Cindy CastilloSep 3, 2025
Why do flames lift away from burner on Napoleon Prestige 308?
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  Kelly MooreSep 4, 2025
  If the flames are lifting away from the burner on your Napoleon grill, accompanied by the smell of gas, and you're having trouble lighting it, it's likely due to an improperly adjusted air shutter. A qualified gas installer needs to close the air shutter slightly according to the combustion air adjustment instructions.