User and Service Manual XLTEK EEG32U Amplifier
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Getting Help
Natus is committed to providing you with support so you can operate the EEG32U headbox with ease
and confidence. If you need help, follow these steps to find a solution:
Step 1: Document the Incident
Carefully document the incident. If possible, note error messages, dialog box names and what you did
before the problem occurred.
Step 2: Search NeuroWorks Online Help
To open the NeuroWorks Online Help, choose Help->NeuroWorks Help.
Step 3: Restart the Computer
Often restarting the computer will solve a problem.
1. Close all applications.
2. Click the Start button on the Windows taskbar.
3. Choose Shut Down from the Start menu.
4. Select Restart the computer and click Yes.
Step 4: Shut Down the Computer
Sometimes you need to shutdown the computer completely in order to solve a problem.
1. Click the Start button on the Windows taskbar.
2. Choose Shut Down from the Start menu.
3. Select Shut Down and click Yes.
4. Turn the power off to the unit. Wait for 10 seconds. Turn the power back on.
Step 5: Contact Technical Support
First, write down the serial number of your computer (located on the back) and the serial number of your
EEG32U amplifier. Then contact your local XLTEK distributor or Technical Support at 1-800-303-0306 or
OTS@natus.com.
We welcome your feedback and suggestions regarding the EEG32U amplifier and any aspect of our
SleepWorks or NeuroWorks systems and software, online Help, line of accessories, and support services.
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