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Jason PatrickJul 27, 2025
What to do if Neato Robotics Botvac D7 Connected says robot offline?
- MMatthew OwensJul 27, 2025
If the Neato Robotics Vacuum Cleaner app displays a 'Robot Offline' message, it means the robot has lost its Wi-Fi connection. First, ensure your Wi-Fi network is working correctly and has a strong signal where the robot cleans. If the issue persists, reset your Neato robot by removing it from the charge base, pressing and holding the Start Button for 15 seconds to turn it off, then press the Start Button again to turn it back on. Wait a few minutes and check the app for 'READY TO CLEAN'. If the problem continues, delete the robot from the Neato app and reconnect it following the setup steps.