12
Using a DSS Console
For more call handling power and flexibility, the DSS Console pro-
vides 60 additional Feature Keys as well as three Speed Processing
Keys along the bottom. (For more on setting up Feature Keys, see
the
Telephone Feature Handbook
.)
To use the Speed Processing Keys:
The ANSWER Key
1. Press ANSWER to answer any call ringing your phone.
The RELEASE Key
1. Press RELEASE to hang up (disconnect) your call.
The TRANSFER Key
1. Press TRANSFER to transfer your call instead of using
the key on your telephone.
If you are an attendant, you have the following unique features:
Barge In
You can break into a co-worker’s active call.
Direct Line Access
Dial a code to directly access a specific outside line.
Forced Line Disconnect
Disconnect a busy line in an emergency or if the line won’t hang up.
Line Queuing / Line Callback
Dial a code to wait for a busy outside line to become free.
Night Service / Night Ring
Manually put the system in the night mode (for after-hours answering). This requires a
Night
Feature Key.
Removing Lines and Extensions from Service
Remove problem lines and extensions from service – and return them to service once corrected.
(See the
Telephone Feature Handbook
for more on these features.)
Special Features for Attendants