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CHAPTER 4 OFFICE DATA DESIGN
(b) When the multiple ACDPs for “AGENT ANYWHERE” are used in an FCCS network, “ASYDL SYS1
INDEX866” data programming is as follows:
12. Some notices for ACD commands data programming are described below.
(a) When the DID trunk is controlled by multiple ACDPs, the identical ACDTG command data can be pro-
grammed at the nodes of ACDPs.
(b) Do not duplicate to assign the monitor number in ACDPLT data, agent position (including analog ACD
positions and agent positions in a “Hot Split”)’s number in ACDPSN, and IVR access number in
ACDIVR command data at multiple ACDP nodes.
Node B
Agent Anywhere
Network 1
FCCS Network (Multiple ACDPs System)
Node A
Node D
Agent Anywhere
Network 2
Node C
FCCS FCCS FCCS
ACDP1 ACDP2
Node A: SYS1 INDEX866=FPC of the Self-node
Node B: SYS1 INDEX866=FPC of the Node A
Node C: SYS1 INDEX866=FPC of the Self-node
Node D: SYS1 INDEX866=FPC of the Node C
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