– 263 –
CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-101
Sheet 2/2
ACD Incoming
ACD Agent/Supervisory Position Trunk Incoming Call
• Test all agent and supervisory position trunks with the following procedure.
Log on to all agent and supervisory positions and release the After Call Work Mode.
• Use the AUTO/MAN key to set to the manual answer mode. (If the answering mode at logon is the
Manual Answer mode, this operation is not necessary for the Manual Answer mode has already been
set.)
Set up a loop-back connection between COT to be tested and station line.
C.O. trunk incoming test.
• Place a C.O. trunk call from station A to station B.
Incoming at ACD agent position.
• Check that the call is incoming to the ACD split where the trunk tested is set.
Answering by ACD agent position.
• Check that conversation can be held normally after answering.
To Next Page
Loading...
