– 264 –
CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-102
Sheet 1/2
Call Distribution to Agents
Log off all ACD agent/supervisory positions.
C.O. trunk incoming.
• Place C.O. trunk calls from station A, B and C to stations D, E and F.
Log on at agent position.
• The incoming call trunk groups are distributed in the split.
• One of the agent positions in the split releases the after call work mode.
Incoming at ACD agent positions.
Agent Position
ELC/DLC
C
COT
LC
A
B
F
D
E
Agent
IP PAD
C
COT
LC
A
B
F
D
E
SP
Position
For Digital terminal
LAN
For IP/SIP terminal
To Next Page
Loading...
