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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-107
Sheet 2/2
Overflow
(Overflow period elapsed).
Call termination at overflow destination split.
Answering by ACD agent position.
• At the moment an agent position answers, it hears the ACD call transfer identification tone, after which
the communication can be started.
Release of ACD agent position.
Apply the test procedure above to each trunk group for which Overflow has been set.
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