– 275 –
CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-108
Sheet 1/2
Emergency Recorder
C.O. trunk call incoming.
• Place a C.O. trunk call from station A to station B.
Incoming at ACD agent position.
Answering by ACD agent position.
Emergency recording operation.
• Press the EMER key on the agent position.
Incoming at supervisory position.
• When the ACD call is terminated at the supervisory position, the LCD on the supervisory position indi-
cates the emergency recording request and the MON lamp also illuminates.
• At the same time, the recorder starts recording.
• In the period above, the agent position and C.O. trunk is in the communicating status.
IP PAD
A
B
COT
LC
Recorder
Announcement
Trunk
Supervisory
Agent
Position
Position
ELC/DLC
A
B
COT
LC
LC
ELC/DLC
Recorder
Announcement
Trunk
Supervisory
Agent
Position
Position
SP
LAN
For IP/SIP terminal For Digital terminal
To Next Page
Loading...
