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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-109
Sheet 1/2
After Call Work (Manual)
Log off all ACD agent and supervisory positions, then log on only one position.
C.O. trunk incoming.
• Place C.O. trunk call from station A to station C.
Incoming at ACD agent position.
Answering by ACD agent position.
After Call Work activation.
• Press the WORK key so that the WORK lamp illuminates.
C.O. trunk incoming.
• Place a C.O. trunk call from station B to station D.
COT
LC
A
B
C
D
IP PAD
Agent
Position
COT
LC
A
B
C
D
ELC/DLC
Agent
Position
SP
LAN
For IP/SIP terminal For Digital terminal
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