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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-109
Sheet 2/2
After Call Work (Manual)
Release by ACD agent position.
• The agent position can end communication with station A by pressing the RELEASE key.
Confirmation of After Call Work mode.
• Check that, when the agent position release, the next call is not terminated at it.
Release of After Call Work mode.
• Press the WORK key again so that the WORK lamp goes out.
Incoming at ACD agent position.
Answering by ACD agent position.
• The agent position starts communication with station B.
Release by ACD agent position.
Apply the test procedure above to all splits.
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