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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-113
Sheet 1/2
Monitoring–ACD Supervisor
C.O. trunk incoming.
• Place a C.O. trunk call from station A to line B.
Incoming at ACD agent position.
Answering by ACD agent position.
Monitoring Activation from Supervisory Position
(1) Press the MON/BARGE key on the supervisory position.
(2) Dial Agent ID code+# or 0+Agent position station No. for non-ACD calls+#.
Monitoring.
• The supervisory position can monitor the conversation between station A and the agent position.
• The supervisory position can monitor the call but cannot join the conversation.
A
B
COT
LC
Supervisory
Agent
Position
Position
ELC/DLC
A
B
COT
LC
ELC/DLC
Supervisory
Agent
Position
Position
LAN
SP
IP PAD
For IP/SIP terminal For Digital terminal
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