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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Note: If one of the following operations is performed at this time, monitoring is abandoned.
• Dial “1” + “#” or “1” + “n” ... “n” + “#”
• Press MON/BARGE key again
• No operation for 30 seconds
NAP-215-113
Sheet 2/2
Monitoring–ACD Supervisor
Supervisory Override Operation
• Press the MON/BARGE key on the supervisory position again. “BARGE?” is displayed. Note
• The agent position and the call originator (station A) hear the warning tone.
Release.
Apply the test procedure above to all splits.
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