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CHAPTER 2 GENERAL INFORMATION
• Trunk Group
A group, organized according to routes, of trunks which transmits calls incoming to or originated from the
ACD System.
• ACD Group (Tenant)
An ACD system can be divided into groups according to the user firms or departments. The ACD group is
the unit of such a division. Its configuration is as shown in Figure 2-5 below.
Note: The following data must be assigned on an ACD tenant basis:
• Trunk Group
• ACD Monitor Number (Pilot Number)
• Split
• Announcement Equipment
• Transferring Destination (STN)
• Transferring Destination (TRK)
Figure 2-5 ACD Group Configuration
C.O.
Line
ACD
Group
(Tenant)
ACD
Group
(Tenant)
Split 1 Split n
Supervisory position
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