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APPENDIX B FIELD VALUES FOR ACD SCREENS
Conditional
threshold
method
Method for accepting calls into the split:
• No Calls Accepted: no calls are accepted into the
queue.
• Agents Available: calls are accepted depending on
the number of available positions.
• Calls in Queue: calls are accepted depending on the
number of unanswered calls in queue.
No Calls/
Agents
Available/
Calls in
Queue
No Calls
Accepted
required
Conditional
threshold
value
Value used in conjunction with the method (described
above):
• Agents Available: the number of positions that
must be available before calls will be accepted.
• Calls in Queue: the least amount of unanswered
calls in the queue before calls will be accepted.
1 ~ 250
(Agents
Available)
1 - 699
(Calls in
Queue)
none optional
Default
language
The language used on a logged-off ACD position. English/
Japanese/
Spanish/
Italian/
French/
German
English required
Do Not
Disturb
Specifies how ACD calls will be handled when there are no
positions logged onto the split.
Queue/
Do Not
Queue
Queue required
Emergency
directory
number
The directory number that will be dialed when the agent
presses the EMERGENCY button while on an ACD call.
up to 5
digits
none optional
Emergency
recorder
number
Number of the recorder that will be connected to the call in
progress when an agent requires and emergency recording to
be made.
0 ~ 5
(0 = none)
0 (none) optional
File comment
(remark)
Any supplementary remarks you wish to be associated with
the file.
up to 60
characters
none optional
Go to CCV
(forward/full)
Defines action (CCV index and step) to be taken if the
referenced logon ID is not logged on the system (forward),
or if the personal queue is full (full).
CCV
index
(1 ~ 900)
and step
(1 ~ 20)
none optional
Go to CCV
(overflow)
Defines action (CCV index and step) to be taken when there
is an overflow timeout.
CCV
index
(1 ~ 900)
and step
(1 ~ 20)
none optional
Table B-1 Field Values for ACD Screens (4 of 8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL
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