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APPENDIX B FIELD VALUES FOR ACD SCREENS
Holiday CCV
list
A list of entries to be followed when a Holiday Schedule is
used. Each entry consists of a start time and a CCV index and
step.
Time
(HH:MM)
CCV
index and
step
none optional
Holiday date The month and day that is defined as a holiday. Date
MM/DD
none optional
Holiday
schedule
number
Reference number for a holiday schedule.
1 ~ 3 none optional
Hot split Specifies whether this split is to be used for hot positions. Yes/No No optional
Internal
priority
Priority that a station call will receive when queued within
the local system, when presented to the pilot number.
1 (high) ~
250 (low)
15 required
IVR directory
number
The Node directory number that allows ACD to access a port
on an Interactive Voice Response (IVR) unit.
up to 5
digits
none required
IVR pilot
number
The Node directory number used by ACD to access ports on
an Interactive Voice Response (IVR) unit.
up to 5
digits
none required
IVR port
number
Associates a port on the IVR unit with the IVR directory
number.
required
Language The language a position’s messages will be displayed in
when a position is logged on.
English/
Japanese/
Spanish/
Italian/
French/
German
English required
Logon ID The agent’s ID code used when logging on to the ACD
system.
up to 9
digits
none required
Logon ID is ? Used to control access to the split. Required/
Not Used
Required required
Logon Name The name to be displayed when logging on with a logon ID.
Displayed on ACD position’s display.)
up to 20
characters
blank optional
Max. queue
depth
The maximum number of calls that can be queued to this
split or personal pilot number.
1 ~ 999 99 required
Multi-split Defines whether this logon ID has access to multiple splits
simultaneously.
Yes/No No optional
Night
directory
number
The directory number to which calls will be routed when the
split is in Night mode. (Must be a valid pilot number.)
up to 5
digits
none optional
Table B-1 Field Values for ACD Screens (5 of 8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL
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