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APPENDIX B FIELD VALUES FOR ACD SCREENS
Operator
access code
Defines the access code programmed for the operator in the
Node database.
up to 5
digits
0required
Outbound call
answer timer
Time allowed for outbound calls to be considered
successfully completed
0 ~ 60 sec-
onds
30 required
Overflow
timeout
Defines how long a call will stay in queue to the personal
pilot number before it overflows. (0 = Indefinite.)
0 ~ 9999 none required
PBX incoming Specifies whether agents should be forced into Work mode
upon receiving an incoming call on their Non-ACD line.
Yes/No No required
PBX outgoing Specifies whether agents should be forced into Work mode
upon receiving dial tone for an outgoing call on their Non-
ACD line.
Yes/No No required
Personal assist
request
number
Overrides the assist request number programmed in
ACDSPL.
up to 5
digits
none optional
Personal
emergency
request
number
Overrides the emergency request number programmed in
ACDSPL. up to 5
digits
none optional
Personal pilot
number
Defines the number programmed in AMNO/AMNOL/
AMNON. (Not programmed in ACDPLT.)
up to 5
digits
none optional
Personal
queue
announcement
number
Defines the announcement used for calls directed to personal
queue (for the entire tenant).
1 ~ 58 none optional
Personal
queue
overflow/
forward
priority
Defines the priority for calls that overflow from a personal
queue.
1 ~ 250 1 optional
Pilot name Name displayed when a call is answered at positions. up to 20
characters
blank optional
Pilot number
(ACDPLT)
A directory number that calls can be presented to. (Personal
pilot numbers are not programmed here.)
up to 5
digits
none required
Position The My Line of the ACD position. up to 5
digits
none required
Queue priority Priority at which a call from this trunk group (route) is placed
in the queue.
1 (high) ~
250 (low)
1required
Table B-1 Field Values for ACD Screens (6 of 8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL
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