inDepth Basic Setup Guide
Section 1: Programming the UX5000 Communications Server
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inDepth Quick Setup Guide for the UX5000
Ports and Keep Alive Timer : Program 10-20
After we have configured the CCPU with an IP address, you need to define the port that will be used to out-
put data. This port will be also configured within the inDepth setup. In the screen shot below, the port is con-
figured for 28000. The keep alive timer has also been reduced from the default of 30 seconds to 1 second.
This might help if the port on the UX5000 goes to sleep.
Agent Log In Codes and MIS Connection Ports : Program 41-01
The screen shot below is from UX5000 Program 41-01 and shows that the log in code that the agents will
use to log on to the telephone handsets has been configured to a 3-digit code. The UX5000 can handle any-
thing from 0 to 20 digits. Using zero will mean that all agents will effectively be logging on with the same
PIN code and this will generate bad log on alarms and also means that agent reports will not work. If this is
required, only extension-based tracking can be used.
You can also see that the ACD MIS connection port is the CCPU LAN, which means that the data is output
to the inDepth PC using TCP/IP from the CCPU. If this is NOT configured you will not get any data.
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