NETGEAR C7100V User Manual

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11
11. Troubleshooting
This chapter provides information to help you diagnose and solve problems you might
experience with your modem router. If you do not find the solution here, check the NETGEAR
support site at http://support.netgear.com for product and contact information.
This chapter contains the following sections:
• Troubleshoot with the LEDs
• Changes Not Saved
• Cannot Log In to the Modem Router
• WiFi Connectivity
• Phone Does Not Get a Dial Tone
• Troubleshoot Your Network Using the Ping Utility

NETGEAR C7100V Specifications

General

Product Type	Cable Modem Router
DOCSIS	3.0
Channel Bonding	24x8
WiFi Technology	802.11ac
Voice Ports	2
CableLabs Certified	Yes
WiFi Performance	AC1900
WiFi Range	Large homes
Beamforming	Yes
IPv6 Support	Yes
Security	WPA/WPA2
Max Speed	960 Mbps
Parental Controls	Yes
Guest Network	Yes
Quality of Service (QoS)	Yes
Beamforming+	Yes
Ethernet Ports	4 x Gigabit Ethernet
WiFi Band	Dual Band 2.4 GHz and 5 GHz
Compatible Providers	Xfinity from Comcast
USB Ports	1 x USB 2.0