• If the problem occurred after you set the encryption key, reset each device to its factory default settings.
Then try setting the encryption key again.
• If the LED is amber or red, move the PowerLINE device to another electrical outlet with a faster
connection.
Ethernet LED Is Off
If the Ethernet LED is off, the Ethernet port on the adapter is not linked.You can try various troubleshooting
tips.
1. If your PowerLINE device is connected to the LAN port of your router, make sure of the following:
• Your router and modem are turned on.
• The computer connected directly to the router can access the Internet.
2. If your PowerLINE device is connected to a computer, game console, Blu-ray player, or other peripheral
device, make sure of the following:
• The peripheral device is turned on.
• The PowerLINE device is securely connected to the peripheral device using an Ethernet cable.
3. Press the Factory Reset button on each PowerLINE device for two seconds to return the device to its
factory default settings.
Troubleshooting
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PowerLINE