TROUBLESHOOTING
ERROR MESSAGES
“CALL CUSt SrVC” followed by “Er1” – “Er7”
Power off the unit and call Customer Service at 1-877-646-5288. So we may better assist you, please register your
product online at registeryourninja.com and have the product on hand when you call.
FAQ
Why won’t the oven turn on?
Oven needs to be in flipped-down position in order to power it on.
Make sure the power cord is securely plugged into the outlet.
Insert the power cord into a different outlet.
Reset the circuit breaker if necessary.
Press the power button.
Can I use the sheet pan instead of the air fry basket with air fry function?
Yes, but crispiness results may vary.
Do I need to adjust the cook times and temperatures of traditional oven recipes?
When preparing traditional oven recipes using the Air Roast function, lower cook time by 30% and temperature
by 25°F.
Can I restore the unit to its default settings?
The oven will remember the last setting used for each function, even if you unplug it.
To restore the oven’s default settings for each function, press the TIME/SLICE and TEMP/DARKNESS buttons
simultaneously for 5 seconds.
Why do the heating elements appear to be turning on and off?
This is normal. The oven is designed to control temperature precisely for every function by adjusting the heating
elements’ power levels.
Why is steam coming out from the oven door?
This is normal. The door is vented to release steam created by foods with a high moisture content.
Why is water dripping onto the counter from under the door?
This is normal. The condensation created by foods with a high moisture content (such as frozen breads) may
run down the inside of the door and drip onto the counter.
Why is there noise coming from the control panel?
When the oven is hot, a fan turns on to cool down the control panel.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
Warranty
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating
LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year
from the date of purchase when it is used under normal household conditions and maintained according to the
requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired
or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date
of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the
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