Nokia FastMile 4G Receiver Installation Guide Troubleshooting
Issue: 01 3TG-00387-ABBA-TCZZA 103
Note that the subscriber registered to the Nokia Fastmile 4G Receiver cannot be
registered if the Nokia Fastmile 4G Receiver is outside its registered location. See
section 12.2 for information about registering a user for a Nokia FastMile 4G
Receiver that is outside its registered location.
12.8 This subscription ID is not provisioned by the
Fastmile Controller
This issue can occur in the following two cases:
• Invalid input of Subscription ID: In order to overcome this issue, check the spelling
and enter a valid Subscription ID
• Subscription ID does not exist on Controller side:In order to overcome this issue,
actions on the Nokia Alitplano FastMile Controller will be needed in order to
include the subscription ID.
12.9 This subscriber ID has already completed a
successful installation
This issue can occur when a successful installation has already been performed for
the specific Subscription ID, meaning that a successful call home has been done.
To overcome this issue, action is needed on the Nokia Alitplano FastMile Controller
to unregister the subscription ID and perform the installation again.
12.10 Nokia FastMile 4G Receiver firmware upgrade
to latest build failed
This issue can be due to a radio signal issue in the LTE network for the Nokia
FastMile 4G Receiver.
If the issue is due to a radio signal issue in the LTE network, wait for the radio signal
to be resolved. When the connection to the Nokia Altiplano FastMile Controller is
recovered, check the radio signal condition. If no problem, then perform the firmware
upgrade again.
12.11 Nokia FastMile 4G Receiver detached from
network
This can be caused by the LTE Radio Base Station being out of service. Can be
indicated by the Nokia FastMile 4G Receiver status LED changing to blinking red.
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