Troubleshooting flow
Certificate restoring for BB5.0 products
Context
This procedure is performed when the device certificate is corrupted for some reason.
All tunings (RF & Baseband, UI) must be done after performing the certificate restoring procedure.
The procedure for certificate restoring is the following:
• Flash the phone with the latest available software using FPS-8 or FPS-10.
Note: USB flashing does not work for a dead BB5.0 phone.
• Create a request file.
• Send the file to Nokia by e-mail. Use the following addresses depending on your location:
RM-91; RM-92
Nokia Customer Care BB Troubleshooting and Manual Tuning Guide
Page 6 –38 COMPANY CONFIDENTIAL Issue 1
Copyright © 2006 Nokia. All rights reserved.
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