Prb1
Probe not connected to the Brio. Plug the Probe into the Brio’s
Probe Jack.
Prb2
The Probe target internal temperature is set higher than set
cooking temperature.
Prb3
The Probe has short circuited.
Contact Customer Service.
For Amazon Purchases: support@nuwavenow.com
For All Other Purchases: help@nuwavenow.com
Prb4
The Probe sensor is not detecting temperature increase. Ensure
the Probe is inserted into the food and the food is in the unit while
cooking. Be sure that the Probe is not touching bone.
Error Message: Solution(s):
Er1
Overheated NTC Temperature Sensor. Turn the Brio off and
allow it to cool. If the Brio is not working after it cools down,
contact Customer Service.
For Amazon Purchases: support@nuwavenow.com
For All Other Purchases: help@nuwavenow.com
Err1
The NTC Temperature Sensor has short circuited. Contact
Customer Service.
For Amazon Purchases: support@nuwavenow.com
For All Other Purchases: help@nuwavenow.com
Err2
The NTC Temperature Sensor is open. Contact Customer
Service.
For Amazon Purchases: support@nuwavenow.com
For All Other Purchases: help@nuwavenow.com
French fries are not crispy when they come out of the Brio.
1. The crispiness of the fries depends on the amount of oil and water in the fries.
Make sure you dry the potato sticks properly before adding oil. Cut the potato sticks
smaller and dry them for a crispier result. Put slightly more oil on the potatoes before
placing them in the Brio for crispier results.
If the Brio needs to be replaced or returned to the manufacturer, please contact
NuWave LLC Customer Service.
For Amazon Purchases: support@nuwavenow.com
For All Other Purchases: help@nuwavenow.com
TROUBLESHOOTING GUIDE
28 | nuwavenow.com
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