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Cannot connect to the Wi-Fi Network
a) Common Causes
• Incorrect passphrase / passcode / password for the
selected Network.
• Location of the Radio has a weak Wi-Fi signal – if possible
check with another Wi-Fi connected device in the same
location or move to a location closer to the router.
b) Unusual Causes
• Incorrect Network security encryption – Radio supports
WEP, WPA and WPA 2
Cannot play UPnP or DLNA Files
• There is no UPnP or DLNA server.
• The UPnP server is not streaming flies over the Wi-Fi
Network.
• The server is not correctly configured to allow sharing of files
over the network
• The streaming device has a Firewall which is blocking
access.
Internet Radio has interruptions (drop outs)
• Wi-Fi Channel interference – incorrect region selected
Configuration>Network>Wi-Fi Channels.
• Weak Wi-Fi signal – check the Wi-Fi symbol (top left hand
side of LCD display) for a minimum of two “Bars” - add a Wi-
Fi Extender to the Network if necessary.
• Radio Station has interrupted streaming – check by trying
stations in the Skytune> Globe Most Popular list.
18/ Problems and Solutions
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