C5100 Troubleshooting • 142
PROBLEM SOLVING
Paper feed problems.
If paper jams are frequent:
• More than one sheet feeds at a time.
• Paper curls.
• Paper feeds at an angle.
Paper jam has been cleared, but printer does not
print.
Possible cause Remedy
The printer is not
horizontal.
Place the printer on a stable, level surface.
The paper is too thin. Use the correct type of paper (see “Media Weight
Designations” on page 11).
The paper is moist or
affected by static.
Store paper within specified temperature and
humidity levels (see “Specifications” on
page 152).
The paper is creased
or wrinkled.
Remove the creased/wrinkled paper from the
feed tray.
The paper is not
aligned correctly.
Adjust tray or manual feed guides.
Paper doesn’t feed. Correct paper feed selection in the Properties
Setup tab in the printer driver.
Possible cause Remedy
The top cover has
not remained open
until all paper jams
have been cleared.
Removing a paper jam is not sufficient:
Raise and gently lower the top cover, especially if
the paper jam has been removed from behind the
front cover.
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