Troubleshooting
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N300 WiFi ADSL2+ Modem Router (N300RM)
Troubleshoot the Internet Connection
If your modem router is unable to access the Internet, check the ADSL connection, then the
WAN TCP/IP connection.
ADSL Link
If your modem router is unable to access the Internet, first determine whether you have an
ADSL link with the service provider. The state of this connection is indicated with the ADSL
LED.
ADSL Link LED Is Green
If your ADSL link LED is green, then you have a good ADSL connection. You can be
confident that the service provider has connected your line correctly and that your wiring is
correct.
ADSL Link LED Is Blinking Green
If your ADSL link LED is blinking green, then your modem router is attempting to make an
ADSL connection with the service provider. The LED turns green within several minutes.
If the ADSL link LED does not turn green, disconnect all telephones on the line. If this solves
the problem, reconnect the telephones one at a time, being sure to use a microfilter on each
telephone. If the microfilters are connected correctly, you are able to connect all your
telephones.
If disconnecting telephones does not result in a green ADSL link LED, there might be a
problem with your wiring. If the telephone company has tested the DSL signal at your
network interface device (NID), then you might have poor-quality wiring in your house.
ADSL Link LED Is Off
If the ADSL link LED is off, disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being sure to use a microfilter on each telephone. If
the microfilters are connected correctly, you are able to connect all your telephones.
If disconnecting telephones does not result in a green ADSL link LED, check for the
following:
• Check that the telephone company has made the connection to your line and tested it.
• Verify that you are connected to the correct telephone line. If you have more than one
phone line, be sure that you are connected to the line with the ADSL service. It might be
necessary to use a swapper if your ADSL signal is on pins 1 and 4 or the RJ-11 jack. The
modem router uses pins 2 and 3.
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