6
Troubleshooting
Issue Possible Cause Solution
My Ooni
Connect™ Digital
Temperature Hub
will not
connect to my device.
1. Your device was
not one of the most
recent connections.
2. Too far away for the device.
3. Unknown reason.
1. Follow the Bluetooth pairing steps (5.5) to
reconnect your device.
2. Ensure you are within 10m (33ft) of the device with
a clear line of sight.
3. Try using the factory reset button to remove all
existing Bluetooth connections then follow the
steps to start again.
Ambient temperature
/ food probe
temperature is not
showing on the display
1. The connection could
be dirty.
2. The ambient temperature
cable is not plugged into
the oven.
3. The probes / sensor may
be connected to the
wrong input.
4. The probe may
be damaged.
1. Remove the probe/sensor from the Ooni Connect™
Digital Temperature Hub and from the oven. Gently
clean with a damp cloth. Allow to fully dry and re-
insert into the device.
2. Check the ambient temperature cable
is plugged into the correct port on the oven.
Try removing and re-installing even if it is.
3. Check you have the correct ambient sensor and
food probe plugged into the correct input.
4. Try plugging the probe into the other input, if it
works there may be a problem with the device,
if it doesn’t there may be a problem with probe.
Contact Ooni support.
Ambient temperature
sensor readings
aren’t accurate.
1. The probes may be
connected to the
wrong input.
2. The sensor in the oven
could be dirty.
3. The calibration settings
of the device have
been changed.
4. The wrong Oven ID has
been selected.
1. Check you have the correct ambient sensor
plugged into the correct input.
2. Ensuring the oven is completely cold, carefully
reach inside and gently clean the temperature
sensor with a damp cloth.
3. Download the Ooni app and connect to your device.
This will update your Digital Temperature Hub.
If issues persist, use the factory reset button to
return the device to its original calibration.
4. Follow the steps above to change the Oven ID or
use the factory reset.
Display is faint or
won’t turn on at all.
1. The battery is nearly or is
already flat.
2. The Ooni Connect™ Digital
Temperature Hub is in
Eco mode.
1. Ensuring the oven is completely cold follow
the steps outlined in this manual to replace
the batteries.
2. A long press of the back-light button will return the
product to full brightness.
Ambient temperature
reading is high
but my food isn’t
cooking properly.
Stone may not be warm
enough. The stone will take
longer to preheat than the
oven’s ambient temperature.
Give your stone more time to preheat. Use an
Ooni Digital Infrared Thermometer to get an accurate
reading of stone temperature.
My Ooni
Connect™ Digital
Temperature Hub is
not responsive.
There may be an issue with
the software associated with
the device.
Remove the batteries and reinstall them.
I have a problem that
isn’t listed here.
You have discovered a
new problem!
Contact support.ooni.com
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