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Cannot receive calls:
1. Ensure your mobile phone is switched on.
2. You have enough signal strength to receive calls.
3. Ensure you do not have the phone in flight mode.
4. Ensure your SIM card is installed correctly.
The other party cannot hear you on the call:
1. Ensure your hand or fingers are not covering the Microphone. Located at the bottom right of
the phone
2. Ensure you are speaking directly into the microphone
3. Ensure the other party has their volume turn up to their desired level
Mobile Phone wont charge:
1. Ensure the power plug is inserted in the wall socket correctly and the wall switch is turned on
2. Ensure the wall power socket is working by testing another device or a separate power socket
3. Ensure you have inserted the mini USB cord into the phone correctly
4. Ensure there is no dirt or dust accumulated in the phones power socket
5. Ensure you have left the phone on charge for at least 10 minutes as the battery may have
run out of charge completely
Mobile phone won’t connect via Bluetooth:
1. Ensure you have turned on and activated the Bluetooth setting. See Bluetooth guide in
manual.
2. Ensure the other device has Bluetooth enabled
3. Your Bluetooth device may be too far away from the other device to connect. Ensure you are
within range of this device to connect
4. Ensure you follow the Bluetooth instructions above
Mobile phone won’t connect to Wi-Fi:
1. Ensure you have turned on and activated Wi-Fi on your phone. See Wi-Fi guide in the
manual.
2. Ensure the Wi-Fi you are connecting to is working.
3. Your device may be too far away from the Wi-Fi Router. Ensure you are within range of this
device to connect
Mobile phone won’t connect to the internet:
1. Ensure you have turned on and activated mobile data
2. Ensure you have enough signal strength to access the internet
3. Ensure you don’t have the phone on flight mode
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