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HYDROFIT™ Owner’s Information Manual
WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
Because REM constantly monitors an elevator’s performance, it can identify imminent
problems that are fixable during a routine maintenance visit. If it finds a major problem, REM
automatically sends a message to a customer care center and an Otis service mechanic is
dispatched within minutes of the call.
REM continuously monitors your elevators 24 hours a day, 365 days a year. It reduces service
interruptions and provides accurate operation information to identify and correct most problems
quickly. For fast response, the REM
®
system makes the service calls for you. A mechanic is
dispatched immediately for urgent problems and elevators are often back in service before you
or your passengers know there is a problem.
Otis invests in the tools and technology necessary to make technical information easily
accessible to Otis personnel. For instance, OtisWave is a fully searchable online library of
technical documents providing up-to-date information. Otis service personnel now access
information faster and easier using the OtisWave library. A maintenance supervisor at a work
site needs only a few minutes on his laptop computer to identify a specific part, review a
maintenance routine, or find replacement part numbers. The hours previously spent searching
through thousands of pages of paper documents in the office are now history.
Otis continuously strives to provide exceptional service to our customers. Evidence of this
commitment can be found in facilities such as OTISLINE
®
. OTISLINE is a 24-hour-a-day,
centralized communications center that enables you to contact Otis at any time of the day or
night. Customer service representatives are available at toll-free phone numbers to provide a
prompt and professional response.
e*Service through Otis.com provides direct access 24 hours a day 7 days a week into your
building’s service history. You can access e*Service using your existing computer and internet
browser – just log-in to otis.com and register for e*Service. Knowledge about all service calls
and maintenance completed on your elevators or escalators is at your fingertips. E*Service
also provides access to your financial statement of account information.
Otis is driven to develop products that improve an elevator’s performance, safety, and
reliability. Many of these products are incorporated directly into production at the factory for
new elevator systems or are added to older equipment to modernize it.
Among the key elements in Otis’ overall maintenance program are its customer service centers
and testing facilities. For example, the Otis Service Center (OSC) in Bloomfield, Connecticut
provides maintenance, repair, and modernization services to all Otis maintenance customers
throughout the U.S. and Canada. The 220,000-square-foot facility stocks, manufactures, and
sources elevator and escalator parts. Printed circuit board repair and testing are also
performed at OSC.
The Otis Test Tower and Quality Assurance Center (QAC) in Bristol, Connecticut serve as
examples of Otis’ commitment to minimizing elevator/escalator downtime through continuous
improvement. A combination of real-world testing and computer simulation at this facility
means faster, quieter, more efficient, and reliable equipment for Otis customers. Engineers
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