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Appendix 2 - Troubleshooting
The Pooltest 9 Bluetooth features self-diagnostic
software and hardware to optimise performance
and battery life.The Info panel indicates the status
of the Pooltest 9 Bluetooth and any specific fault
conditions are defined and displayed on screen.
Optical Errors
I have an Error 9 message
Error 9 is caused by the blank cuvette being too
dark to allow the blanking step to be carried out.
Check that the correct cuvette is being used i.e. ensure
the sample cuvette is not being used for blanking.
If the sample is too highly coloured or contains
significant solids, dilute and repeat the blanking step.
If the problem persists and the blank cuvette is not
the issue, clean the optical chamber by removing
the access cover and cleaning with a soft cloth.
Do not use corrosive or abrasive chemicals.
I have an Error 7 message
Error 7 is caused by too much ambient light
reaching the detector. Use the light cover
provided with the instrument.
Check Standard Issues
How do I maintain my Check Standards?
Check Standards are manufactured to precise
values/tolerances, certified against traceable
reference materials and provided in sealed
cuvettes. Do not decant or remove the sealed
cap from the Check Standard.
Ensure the Check Standard cuvettes are clean
and dry using lint-free cloths before inserting
into the optical chamber.
Insert the Check Standard aligning the orientation
arrow towards the front of the optical chamber.
Values assigned to calibration standards are
defined at 20-25°C. Extremely high or low
ambient temperatures can affect Check Standard
results so ensure standards are at the defined
temperature to effectively validate.
Check Standards have a two year shelf-life, after
which the colours will no longer be valid. Please
dispose of the expired standards after this period
according to the MSDS.
My Check Standard validation has failed
Photometers may fail the Check Standard validation
step due to the requirement for service/calibration.
Contact your local Palintest partner for service
and support.
Ensure the Check Standards are inserted correctly,
using the orientation mark to align and inserted
fully. Use the light cap to prevent any ambient
light interference.
Service/calibration is recommended at annual
intervals in normal operation.
Bluetooth Issues
The Pooltest 9 Bluetooth features the
latest Bluetooth SMART connectivity.
I can’t connect the Pooltest 9
Bluetooth to my device
Ensure your device is Bluetooth SMART ready.
Previous versions of Bluetooth (also known as
Bluetooth Classic) will not connect to the Pooltest 9
Bluetooth. Check your device specification or visit
www.bluetooth.com to see the latest list of
SMART ready devices.
I can’t download my results
to my connected device
The Info Panel will show the connected status of
the Pooltest 9 Bluetooth. Ensure the connected
icon is displayed.
If more than one remote device is running
the Aqua Pal app, check that the correct device
is connected.
The connected device is indicated at the base
of the Aqua Pal results screen.
I can’t upload my data
to the Palintest Portal
Ensure you have a reliable internet connection
to exchange data with the Palintest Portal. Once
uploaded data can be shared within your secure
user group and downloaded for report generation.
Pooltest9Bluetooth_ZI INST 7009B EN 29/7/15 12:03 Page 25
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