TROUBLESHOOTING
DESKTOP SOFTWARE INSTALLATION
221
12
CHAPTER
Desktop software
installation
If you are having trouble installing the
desktop software, you may have the wrong
version of the software or some of your
computer’s resources may be unavailable.
Follow these steps to retry the installation:
1 Make sure your computer profile
includes administrator rights to install
software. In large organizations, these
are usually granted by the system
administrator.
2 Restart your computer.
3 Quit any active applications, including
virus scanners and Internet security
applications.
4 Make sure you’re installing the software
from the Palm Desktop Software
Installation CD that came with your new
smartphone. Other versions of the
desktop software may not work with
your smartphone.
5 Insert the Palm Desktop Software
Installation CD to restart the installation.
IMPORTANT Always use the same
language for your smartphone, your
computer operating system, and your
desktop software. Otherwise, you may
lose information or have difficulty with
synchronization. Support is not provided for
mismatched language setups.
Resetting your
smartphone
Performing a soft reset
Performing a soft reset is similar to
restarting a computer. If your smartphone
TIP
The Palm Desktop Software Installation
CD installs software that lets you synchronize
using Palm
®
Desktop software or Microsoft
Outlook for Windows. If you want to
synchronize using a different personal
information manager (PIM), you must install a
third-party solution. Contact the PIM’s author
or vendor to find out if software is available for
your smartphone.
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