Palm Centro - Page 230

TROUBLESHOOTING
SYNCHRONIZATION
230
12
CHAPTER
10 WINDOWS ONLY Uninstall
Palm Desktop software. Click Start,
select Settings > Control Panel or
Control Panel, select Add or Remove
Programs, select Palm Desktop
software, and then click Change/
Remove.
MAC ONLY Mac computers do not
provide an option for uninstalling Palm
Desktop software. For information on
uninstalling Palm Desktop software on a
Mac, go to www.palm.com/support
or
contact Palm Technical Support for Mac
computers.
11 Restart your computer.
12 Reinstall Palm Desktop software from
the Palm Desktop Software Installation
CD that came with your smartphone.
Synchronization starts but stops without
finishing
If you upgraded from a previous Palm OS
®
device or received a system error, such as
Sys0505, there may be conflicts with
software on your smartphone.
1 Locate your Backup subfolder and
rename the folder (for example,
BackupOld).
Windows: C:\Program
Files\Palm\<device name>
Mac: <Mac hard drive> : Applications :
Palm : Users : <device name>
NOTE Can’t find a Palm folder in Program
Files? Then look for a palmOne or
Handspring folder instead. For more info,
see I can’t find my user folder
.
TIP The HotSync Log can give you information
about your most recent synchronization.
Windows: Right-click the HotSync manager
icon in the taskbar in the lower-right corner
of your computer screen, and then select
View Log.
Mac: Open Palm Desktop software. From the
HotSync menu, select View Log.