Password Problems
215
Password Problems
Technical Support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, contact your regional technical support office by e-mail,
phone, or fax.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please be ready to provide the following
information:
■ The name and version of the operating system you are using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of handheld software you are using and available memory
To find version and memory information:
1. Tap the Applications icon .
2. Tap the Menu icon .
3. Tap App, and then tap Info.
I forgot the password, and my
handheld is not locked.
■ First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation before you
delete the password: the HotSync process backs up all
entries, whether or not they are marked private. Then, you
can follow these steps to restore your private entries:
– Use the Palm Desktop software and the cradle or infrared
communication to synchronize your data.
– Tap Forgotten Password in Security to remove the
password and delete all private records.
–
Perform a HotSync operation to synchronize your data and
restore the private records by transferring them from your
computer to your handheld.
I forgot the password and my
handheld is locked.
■ First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See “Performing a hard reset” in
Appendix A for more information.
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