288 Section 7A: Help
Resetting Your Treo Device
Soft Reset
Performing a soft reset is similar to restarting a computer. If your Treo device is not
responding or you’re having trouble synchronizing with your computer, a soft reset may
help. All your information is retained when you perform a soft reset.
1. Remove the battery from your device, and then reinsert it. (See “Replacing the
Battery” on page 291 for details.)
2. Select Done.
System Reset
A system reset, also called a safe or warm reset, can be useful if your device loops or freezes
during a soft reset. Performing a system reset allows you to get out of the loop and restores
limited functionality to your device in order to uninstall a third-party application that’s
causing the problem. Note that after a system reset, you must perform a soft reset to
restore full functionality, including the wireless features, to your device.
1. Remove the battery from your device.
2. Press and hold Up on the 5-way
while reinserting the battery. (See “Replacing
the Battery” on page 291 for details.)
3. When Date & Time Preferences appears, then release Up .
4. Delete the third-party application that you suspect is causing the problem.
5. Perform a soft reset. (The wireless features of your device are not available until you
complete this step.)
Note:
The reset begins when you insert the battery and ends when the Date &
Time Preferences screen appears.
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