Section 7A: Help 295
Help
SmithJ. Your user folder is usually located inside one of the following folders:
C:\Program Files\Palm\
C:\Program Files\palmOne\
C:\Program Files\Handspring\
Mac: Your user folder name is the same as your device name and is usually found in this
location: <Mac hard drive> : Users : <Your Mac username> : Documents : Palm : Users.
Palm Desktop Software Does Not Respond to a Synchronization Attempt
1. Make sure that the USB sync cable is securely connected to the USB port on your
computer and on the bottom of your device (see “Connecting Your Treo Device to Your
Computer” on page 34).
2. Make sure that HotSync® manager is running:
䡲 Windows: Right-click the HotSync manager icon in the taskbar in the
lower-right corner of your computer screen and make sure Local USB is checked. If
you don’t see the HotSync manager icon, click Start, select Programs, select
Palm, and then select HotSync Manager.
䡲 Mac: Find the Palm folder on your Mac hard drive. Double-click the HotSync
manager icon in the Palm folder. In the Connection Settings panel, set Local
Setup Port to Palm USB.
3. Synchronize. If the synchronization is successful, you do not need to complete the
remaining steps.
4. Perform a soft reset (see “Soft Reset” on page 288).
5. Synchronize. If the synchronization is successful, you do not need to complete the
remaining steps.
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