How to troubleshoot if I cannot operate my Panasonic HC-W850 from a smartphone using [Remote Ctrl]?
To operate your Panasonic Camcorder from a smartphone using [Remote Ctrl], install the smartphone app “Image App” on your smartphone.
Why are images or sounds not output even when my Panasonic HC-W850 is correctly connected to a TV?
If you're not getting images or sounds from your Panasonic Camcorder when connected to a TV, make sure you've selected the correct channel on your TV that matches the input used for the connection. Also, adjust the [TV ASPECT] setting to match the aspect ratio of your TV. Note that during playback mode, audio is not output from the camcorder itself, so adjust the sound on the TV.
Why my Panasonic HC-W850 cannot be turned on or the battery runs down quickly?
If your Panasonic Camcorder cannot be turned on, does not stay on long enough, or the battery runs down quickly, try the following: Charge the battery again to ensure it is sufficiently charged. In cold places, the battery usage time becomes shorter. The battery has a limited life. If the operating time is still too short even after fully charging the battery, it likely needs to be replaced.
How to use [DLNA Play] on my Panasonic HC-W850 Camcorder?
To use [DLNA Play] on your Panasonic Camcorder, make sure the television is compatible with DLNA, and refer to the television's instructions. Ensure that the wireless access point and the device are properly connected. If necessary, move closer to the wireless access point and reconnect. If a connection cannot be made between this device and a DLNA-compatible device, try to reconnect and ensure they connect properly.
What to do if my Panasonic HC-W850 Camcorder displays “ERROR OCCURRED. PLEASE TURN UNIT OFF, THEN TURN ON AGAIN.”?
If your Panasonic Camcorder displays the message “ERROR OCCURRED. PLEASE TURN UNIT OFF, THEN TURN ON AGAIN,” the unit has automatically detected an error. You should restart the unit by turning it off and on again. If the error message continues to appear after restarting, repair is needed. Contact the dealer from whom you purchased the unit, and do not attempt to repair it yourself.
What to do if my Panasonic Camcorder is not detected by other devices when connected by the USB cable?
If your Panasonic Camcorder is connected to other devices using only the battery, reconnect using the AC adapter.
What to do if scenes cannot be deleted on my Panasonic HC-W850?
If you are unable to delete scenes on your Panasonic Camcorder, release the protect setting. Any scenes/still pictures where the thumbnails are displayed as cannot be deleted. If the scenes/still pictures are unnecessary, format the media to erase the data.
Why are images or sounds not output even when my Panasonic HC-W850 is connected to the TV by the HDMI mini cable?
If you're not getting images or sounds when your Panasonic Camcorder is connected to the TV via HDMI mini cable, first check if the HDMI mini cable is connected correctly. Ensure the HDMI mini cable is fully inserted.
Why is the remaining battery indication not displayed properly on my Panasonic Camcorder?
If the remaining battery indication on your Panasonic Camcorder is not displayed correctly, fully charge the battery, discharge it, and then charge it again. Note that the remaining battery capacity indication is an approximation.
What to do if the SD card is inserted in another device and it is not recognised?
If an SD card from your Panasonic Camcorder isn't recognized in another device, ensure that the device is compatible with the capacity or type of SD card (SD Memory Card/SDHC Memory Card/SDXC Memory Card) that you inserted.
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