Panasonic KX-FT988FX

9. Help
41
9.3.3 Fax – sending
9.3.4 Fax – receiving
Problem Cause & Solution
I cannot send documents. L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 4).
L The other party’s fax machine is busy or has run out of recording paper. Try
again.
L The other party does not have a fax machine. Check with the other party.
L The other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 20).
I cannot send a fax overseas. L Use the overseas transmission mode of feature #23 (page 33).
L Add two pauses at the end of the telephone number or dial manually.
The other party complains
that letters on their received
document are distorted or not
clear.
L If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L Another telephone on the same line is off the hook. Hang up the telephone
and try again.
L Try copying the document. If the copied image is clear, there may be
something wrong with the other party’s machine.
L Adjust the scan contrast using feature #58 (page 35).
The other party complains
that black lines, white lines or
smudges appear on their
received document.
L The scanner glass, white plate or rollers are dirty with correction fluid, etc.
Clean them (page 45). Please do not insert a document before correction
fluid has dried completely.
Problem Cause & Solution
I cannot receive documents. L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 4).
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 5) or clear the jammed paper
(page 44).
I cannot receive documents
automatically.
L The receiving mode is set to TEL mode.
Change the receiving mode:
j KX-FT982: FAX ONLY mode (page 26) or TEL/FAX mode (page 25).
j KX-FT988: TAM/FAX mode (page 25), FAX ONLY mode (page 26) or
TEL/FAX mode (page 25).
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #06 on page 32).
L The greeting message is too long. Record a shorter message (page 29)
(KX-FT988 only).
The display shows
“CONNECTING.....”, but
faxes are not received.
L The receiving mode is set to FAX ONLY mode and the incoming call is not a
fax. Change the receiving mode:
j KX-FT982: TEL mode (page 24) or TEL/FAX mode (page 25).
j KX-FT988: TAM/FAX mode (page 25), TEL mode (page 24) or TEL/FAX
mode (page 25).
A blank sheet is ejected. L The recording paper is not installed correctly. Make sure that the shiny side
of the paper is facing down and re-install the paper (page 5).
L The other party placed the document in their fax machine the wrong way.
Check with the other party.