Telephone Plug-in
Problem Cause/solution
If the installer program does not start
automatically.
R Double click [Setup.exe] in your CD-ROM drive folder to
start installing.
A pop-up window (Microsoft Office
Outlook contact list) is not displayed
when a call is received.
R Caller information indication in the “Telephone Plug-in”
setting is set to “Disable”. Set it to “Enable” (page 23).
R If more than 5,000 entries are stored in the contact list,
pop-up windows may not be displayed. Erase entries from
the contact list so that the number of stored entries is 5,000
or less.
R The base unit is in use.
“Invalid phone number” is
displayed and I cannot make a call
from the Microsoft Outlook contact
list.
R If you entered 25 or more digits for the phone number in the
toolbar, “Telephone Plug-in” cannot dial the phone number.
Enter up to 24 digits for the phone number in the toolbar.
R Entries other than 0 to 9, H, #, p (Pause), f (Flash) are
invalid. Enter only valid digits or characters.
I want to update “Telephone Plug-in”. R Once uninstall “Telephone Plug-in”, and then re-install the
latest version of “Telephone Plug-in” (page 21). Visit our
Web site below to download the latest version of
“Telephone Plug-in”.
English:https://panasonic.ca/english/customercare/
downloads.asp
French:https://panasonic.ca/french/serviceclient/
telechargement.asp
The caller information shown on the
unit’s display (handset and base unit)
differs from the information shown on
the pop-up window on the computer.
R When calls are received on LINE 1 and LINE 2 at the same
time, the caller information shown on the pop-up window
which appears at the front may differ from the information
shown on the unit’s display (handset and base unit). To
answer the call that you want to pick up, check the caller
information on the unit’s display and press the appropriate
line key based on that information.
R Depending on the Microsoft Office Outlook settings, an area
code is automatically added for 7-digit phone numbers in
the pop-up window. Edit the phone number if necessary.
R The phone number shown on the unit’s display (handset
and base unit) may differ from the information shown in the
pop-up window on the computer when the phone number is
not stored as 11 digits in the Microsoft Office Outlook
contact list.
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Useful Information
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