2.1 Mailbox Settings
36 Programming Guide
Programming Guide References
2.2 Class of Service
Feature Guide References
2.3.11 Class of Service (COS)
Covering Extension
Identifies the extension number that will receive unanswered subscriber calls. The Automated
Attendant Service accomplishes this call transfer. The caller is given the option of transferring the call
or leaving a message in the subscriber's mailbox. The Covering Extension is one of the Incomplete
Call Handling Service options that can be enabled or disabled by the subscriber using the telephone
keypad.
Note
• Extension Group Lists or Logical Extensions (extensions whose calls are set to always be
directed their mailboxes) cannot be assigned as covering extensions.
Value Range
2–5 digits
Feature Guide References
2.3.14 Covering Extension
Subscriber's Guide References
5.3 Assigning Your Covering Extension
Interview Mailbox Number
Allows a subscriber to own an interview mailbox. The interview mailbox number must be an
unassigned mailbox number.
Note
• The replies to an interview session constitute 1 message. Possibly, the subscriber should be
assigned to a different COS.
Value Range
2–5 digits
Programming Guide References
2.2.1 Class of Service
Feature Guide References
2.3.24 Interview Service
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