FAQs
77
Problem Causes / Actions
Network
Cannot connect to the
network
●
Check the LAN cable or wireless LAN is connected properly. (p. 52)
●
Check the connections and settings. (p. 52 - 56)
●
Check the network equipment and network environment.
●
The router may not be set to issue IP address automatically. If the network administrator
prefers to allocate an IP address, set an IP address manually.
(p. 54)
●
The router may be using MAC address filtering (security setting).
Confirm the MAC Address of this TV (p. 31) and set the router to use it.
●
If the problem persists, consult your Internet Service Provider or telecommunications
company.
Cannot select the file
during DLNA operations
●
Is the media server of the connected equipment prepared? (p. 51)
●
Check applicable data format. (p. 70, 71)
Cannot operate
VIERA Connect
●
Check the connections and settings. (p. 52 - 56)
●
The server or connected line may be busy now.
Digital TV
●
Due to the digital reception technologies involved, quality of the Digital TV signals may be relatively low in some cases,
despite good reception of Analogue TV channels
Unable to receive signals
with a high-performance
aerial
●
Install an aerial individually for the TV and VCR (or use a splitter).
TV
VCR
Aerial Input
terminal
Aerial
Output
Aerial Input
(Individual aerial)
(Individual aerial)
Splitter
Aerial
Output
Interference or frozen /
disappearing image in
Digital TV
●
Check [Signal Condition] (p. 37). If [Signal Quality] is displayed in red, check aerial. If
problem persists, consult your local Panasonic dealer.
●
Turn the TV off with the Mains power On / Off switch, then turn it On again.
Other
The TV does not switch on
●
Check the mains lead is plugged into the TV and the socket outlet.
The TV goes into Standby
mode
●
Auto power standby function is activated. (p. 10)
●
The TV enters Standby mode about 30 minutes after analogue broadcasting ends.
The remote control does
not work or is intermittent
●
Are the batteries installed correctly? (p. 7)
●
Has the TV been switched on?
●
The batteries may be running low. Replace them.
●
Point the remote control directly at the front of the TV (within about 7 m and a 30 degree
angle of the front of the TV).
●
Situate the TV away from sunshine or other sources of bright light not to shine on the
TV’s remote control signal receiver.
Parts of the TV become
hot
●
Even when the temperature of parts of the front, top and rear panels has risen, these
temperature rises do not cause any problems in terms of performance or quality.
The LCD panel moves
slightly when it is pushed
with a finger
Clattered sound might be
heard
●
There is some flexibility around the panel to prevent damage to the panel.
●
The panel might move slightly when it is pushed with a finger, and clattered sound might
be heard. This is not a malfunction.
Overcurrent error
message appears
●
The connected USB device might cause this error. Remove the device and turn the TV
off with Mains power On / Off switch, then turn it on again.
●
Check foreign objects are not inside the USB port.
An error message appears
●
Follow the message’s instructions.
●
If the problem persists, contact your local Panasonic dealer or the authorised service
centre.
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