38
Before asking for repairs, check the symptoms with the following table.
Contactyourdealerifaproblemcannotbesolvedevenaftercheckingandtryingthesolutioninthe
tableoraproblemisnotdescribedbelow.
Symptom Cause/solution
Reference
pages
Power is not turned on.
When using DC power supply
• Is12VDCpowersupplyconnectedtothe2P
powersupplycable?
→ Checkwhethertheconnectionisappro-
priatelyestablished.
• Is the AC adapter in use compliant with the
Specifications?
→ Check the Specifications regarding AC
adapter.
When using a PoE device for power supply
• ArethePoEdeviceandthenetworkcableof
thecameraconnectedusingaLANcable?
→ Checkwhethertheconnectionisappro-
priatelyestablished.
• DependingonthePoEdevice,thepowersup-
plywillstopwhenthedemandedpower
exceedsitstotalpowerlimitforallPoEports.
→ Refertotheoperatinginstructionsofthe
PoEdeviceinuse.
20-22
When the IR LED lights a
part or all of the screen
appears blurred.
• Isthereawallorotherreflectingsurfaceor
objectnearthecamera(includingareasnot
displayedinimages)?
SPW631LT
SPW631L
SPW611L
→ Adjustthecameraanglesothatlightfrom
theIRLEDisnotreflected.
29-31
When the IR LED lights
the camera switches
between color mode and
black-and-white mode.
• Thesubjectmaybetooclosetothecamera.
SPW631LT
SPW631L
SPW611L
→ Adjustthedistancebetweenthecamera
andthesubject.
29-31
Troubleshooting